4/10 Poor
Natalie V.
25 November 2023
Disliked: Cleanliness, check-in, communication, listing accuracy
Disgusting
We arrived at seven pm so excited to get into the house that had looked absolutely fabulous in pictures. Upon walking through the door, we immediately noticed dirty dishes in the sink and soot from the fireplace all over the carpet. Inspection of the rooms revealed that the master bedroom’s bed was unmade and obviously slept in, and there were dirty towels piled in the bathroom. We called the management company and waited on hold to ask what could be done. The woman I eventually talked to asked for me to send her pictures, and after reviewing them, said she’d contact their local team and they’d follow up with me. After an hour with no call back, I called again and a different person told me the same thing, that I had to wait and be contacted by a local team. My husband’s family was on their way to join us, and at this point we were embarrassed by what they were going to walk into (the supposed-to-be luxurious vacation was our treat), so at the very least I decided to stash the dirty dishes in the dishwasher so they’d be out of sight. I lifted the lid off of a dirty pan and found a huge amount of MOLD grown on the standing water. My husband then discovered thick urine stains dried onto the side of the toilet. We again called the property management and they said they couldn’t get a cleaner out until the next morning. When she came, she merely made the bed (no fresh sheets), cleaned the toilet, and vacuumed. Did not touch the kitchen or remove the three full bins of trash left.
Natalie V.
Stayed 2 nights in Nov 2023
