The house was clean, quiet, and very comfortable! Everything we needed was available; the water pressure and temperature in both showers was great. The only issue we had with the property was a sort of methane smell in the front yard on Thursday night and again on Saturday morning as we were leaving. I did not smell it inside the house, but my husband said he did on Thursday night for a brief while. As for the communication issue, things were mostly good, but there was some confusion when we were told we had to purchase a damage waiver from them in addition to the damage insurance we'd purchased through VRBO. There was an option to have a hold put on a credit card instead, but we're in the process of moving and could not have such a large hold on a card for possibly as long as 14 days, so we bought the policy.And as another individual mentioned, we did not receive the key code before we arrived. Luckily, someone was there who gave us a code. I missed the first part of the conversation, so I don't know if he was the host, a friend or family member, or a maintenance/cleaner person.