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The Bamboo House! Dog-Friendly Home n RVA Sleeps 8

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Welcome to the Bamboo House! Spacious living room, dining area, kitchen with island and more.
Comfy, spacious living room with flat screen Roku TV adjacent to the kitchen and dining area.
Bedroom on first floor with two twin beds.
Bedroom with queen bed, dresser storage space and flat screen Roku TV.
Third bedroom located downstairs with queen bed on first floor with dresser space and flat screen Roku TV.

Reviews

9.2 out of 10
Wonderful
4 bedrooms2 bathroomsSleeps 81797.6 sq ft

Popular amenities

  • Kitchen
  • Washing machine
  • Dryer
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
Richmond, VA
  • Place, Libbie Mill Dog Park
    ‪9 min walk‬
  • Place, Colonial Shooting Academy
    ‪14 min walk‬
  • Place, Shops at Willow Lawn
    ‪20 min walk‬
  • Airport, Richmond, VA (RIC-Richmond Intl.)
    ‪19 min drive‬

Rooms & beds

4 bedrooms (sleeps 8)

Bedroom 1

1 King Bed

Bedroom 2

1 Queen Bed

Bedroom 3

1 Queen Bed

Bedroom 4

2 Single Beds

2 bathrooms

Bathroom 1

Bathroom 2

Spaces

Kitchen
Garden
Dining area

About this property

The Bamboo House! Dog-Friendly Home n RVA Sleeps 8

Welcome to your spacious, family-friendly & dog-friendly oasis in the heart of Richmond, Virginia! Nestled on a peaceful street, this inviting & newly renovated 4-bedroom, 2-bathroom home offers a perfect blend of comfort & convenience for your stay. Also, featuring a fully fenced in backyard. Whether you`re here for work, leisure, or simply to soak up Richmond`s culture, our home offers a welcoming haven to call home during your stay. Book now & make your Richmond adventure unforgettable!

Step into a beautifully furnished living space where relaxation meets style. Sink into the plush sofa in the living room, perfect for unwinding after a day of exploration.

The fully equipped kitchen is a culinary dream, boasting modern appliances and ample counter space for your cooking adventures. Whip up delicious meals with ease.

Four serene bedrooms provide restful nights of sleep. The master bedroom features a comfortable king-size bed, while the second and third bedrooms offer cozy queen-size beds, and the fourth bedroom is equipped with two twin-size beds, making it perfect for families, friends or colleagues traveling together.

The living room and all of the bedrooms are equipped with a flat screen Roku TV.

Enjoy the lovely Virginia weather in the fully fenced in backyard. It`s an ideal spot for morning coffee or evening drinks.

This property is conveniently situated near Richmond`s best attractions, including the Virginia Museum of Fine Arts, Maymont Park, Scott’s Addition and the historic Fan District. Explore the vibrant local scene with ease.

Stay connected with high-speed Wi-Fi and take advantage of the laundry facilities for added convenience.

Driveway parking is available and ample, free street parking is available, ensuring a hassle-free stay.

**For your awareness and planning purposes, our home offers 1800 square feet.**

The entire home is accessible to guests with the exception of one locked hospitality closet which contains our cleaning and restocking supplies.

Feel free to reach out to us anytime! The best way to contact us is through the booking platform`s messaging system, where we`re readily available to assist you. Please don`t hesitate to reach out with any questions or needs you may have. Your comfort and satisfaction are our top priorities.

Our home is located in a diverse and vibrant neighborhood in Richmond, VA 23230. It offers a mix of historic charm and modern amenities.

The house is located 3 miles from the University of Richmond .

Richmond is known for its welcoming and tight-knit community. It`s a neighborhood where people know their neighbors, and there`s a strong sense of community pride. You`ll find a mix of families, young professionals, and long-time residents, creating a diverse and friendly atmosphere.

Richmond offers quaint shops, restaurants, and cafes within walking distance. The neighborhood is also home to popular parks and green spaces, providing opportunities for outdoor activities and leisurely strolls. The nearby Scott`s Addition district is known for its craft breweries and trendy dining spots.

The neighborhood`s central location makes it easy to get around. It`s well-connected to major highways and offers public transportation options, including bus routes. You can easily access downtown Richmond, the Fan District, and other parts of the city from here.

Richmond is known for its rich cultural scene, and many museums, galleries, and theaters are within a short drive. The Virginia Museum of Fine Arts and the Science Museum of Virginia are just a couple of examples of cultural attractions nearby.

Richmond, VA 23230 is a charming and well-established neighborhood with a strong sense of community. It offers a blend of historic character and modern amenities, making it an ideal place for families.

There is parking available in the driveway and ample, free street parking available in front of the home. Guests can get around via ride-sharing services i.e. Lyft and Uber, walking, biking, public transportation and/or driving.

Please Note: Unauthorized guests are strictly prohibited and considered trespassing. A $250 fee applies for unregistered guests or exceeding max occupancy. No parties, events, or gatherings allowed—violations may result in immediate cancellation without refund. Please ensure your guest count is accurate and let us know of any changes.

***PLEASE READ BEFORE MESSAGING***

DISCOUNTS: Our pricing is haggle-free and always represents the lowest and best price we can offer, including long-term and seasonal rates. Weekly and monthly discounts are shown, if applicable. We are not able to provide additional discounts.
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AVAILABILITY: Our calendar is up to date and accurate. If your requested dates are showing as available, you are welcome to proceed with your booking!
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EARLY CHECK-IN: Due to our high number of turnovers, we cannot accommodate early check-in or late check-out requests.
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CANCELLATION POLICY: Please read and understand the cancellation policy prior to booking. This policy is firm, and we will be upheld in the event of a cancellation. We recommend purchasing travel insurance if you have concerns that you may need to cancel your reservation for any reason.
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PET POLICY: We are dog friendly. No other species of animals are allowed. This is non-negotiable.

UNFORESEEN ACTS OF NATURE: We are unable to issue refunds for events outside of our control exacted by natural forces, such as power or utility outages.

!****For your awareness, exterior security camera(s) are in place and actively record the property`s exterior, public-facing areas at all times—including during reservations. Please note that there are no cameras located inside the home or in any private areas.****!

We do not provide laundry supplies.
We are pet friendly. However, we only accept up to two dogs for a $50.00 pet fee. Please include any dogs within your guest count prior to confirming your reservation. Unauthorized pets on the property will result in a $100 fee.

No smoking indoors. $250 fee will be charged to guest after departure if evidence of smoking cigarettes or marijuana indoors is detected.

Any and all acts by guest(s) and/or its invitees, that result in damages to the property or its contents, whether such act was intentional or the result of negligence will allow the host and or owner to deduct from the security deposit any and all cost incurred or to be incurred in returning the property or its contents to its original state and/or replace the item(s) as needed.

We do not provide laundry supplies.

Respect thy home and neighbors.

Enjoy & have a blast!

Add dates for prices

Amenities

Kitchen
Washing machine
Dryer
Pet-friendly
Free WiFi
Air conditioning

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House Rules

Check in after 4:00 PM
Minimum age to rent: 21
Check out before 10:00 AM
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Children

Children allowed: ages 0–17
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Events

No events allowed
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Pets

Pets allowed
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Smoking

Smoking is not permitted
We are pet friendly. However, we only accept up to two dogs for a $50.00 pet fee.

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

About the area

Richmond

Located in Richmond, this holiday home is in the city centre. Travellers who have shopping on the agenda can visit Broad Street and Short Pump Town Center. Looking to enjoy an event or a game while in town? See what's going on at Richmond Raceway, or consider a night out at Allianz Amphitheater at Riverfront.
Map
Richmond, VA

What's nearby

  • Libbie Mill Dog Park - 9 min walk - 0.8 km
  • Colonial Shooting Academy - 14 min walk - 1.2 km
  • Markel Building - 17 min walk - 1.4 km
  • Shops at Willow Lawn - 20 min walk - 1.7 km
  • Regal Short Pump - 2 min drive - 2.1 km

Getting around

  • Richmond Staples Mill Road Station - 6 min drive
  • Richmond, VA (RIC-Richmond Intl.) - 20 min drive

Restaurants

  • ‪Wawa - ‬12 min walk
  • ‪Chick-fil-A - ‬3 min drive
  • ‪Chipotle Mexican Grill - ‬2 min drive
  • ‪Panera Bread - ‬2 min drive
  • ‪McDonald's - ‬11 min walk

Frequently asked questions

Is The Bamboo House! Dog-Friendly Home n RVA Sleeps 8 pet-friendly?

Yes, pets are allowed at this property.

How much does it cost to stay at The Bamboo House! Dog-Friendly Home n RVA Sleeps 8?

As of 18 Apr, 2026, prices found for a 1-night stay for 2 adults at The Bamboo House! Dog-Friendly Home n RVA Sleeps 8 on 4 May, 2026 start from S$269, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Bamboo House! Dog-Friendly Home n RVA Sleeps 8?

On-site parking is available at the property.

What time is check-in at The Bamboo House! Dog-Friendly Home n RVA Sleeps 8?

Check-in begins at 4:00 PM.

What time is check-out at The Bamboo House! Dog-Friendly Home n RVA Sleeps 8?

Checkout is at 10:00 AM.

Where is The Bamboo House! Dog-Friendly Home n RVA Sleeps 8 located?

Located in the heart of Richmond, this holiday home is within 1 mile (2 km) of Libbie Mill Dog Park and Shops at Willow Lawn. Bon Secours Heart Institute at Reynolds Crossing and Topgolf are also within 3 miles (5 km).

Reviews

9.2

Wonderful

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 22 out of 28 reviews
Rating 8 - Good. 1 out of 28 reviews
Rating 6 - Okay. 4 out of 28 reviews
Rating 4 - Poor. 1 out of 28 reviews
Rating 2 - Terrible. 0 out of 28 reviews

9.0/10

Cleanliness

10/10

Check-in

10/10

Communication

8.6/10

Location

9.2/10

Listing accuracy

Reviews

Verified

10/10 Excellent

Sandra S.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Lovely house! Perfect for our friend group and our dogs. Hosts were so gracious and super responsive. Great location. Highly recommend!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Ryan M.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Great location in West Richmond near the University of Richmond. Lots of restaurants and shopping in the area and a quiet neighborhood. Great for families or small groups.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Julie M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Good place for family vacation

Nice yard space, 4 bedrooms and large living room space, worked well for an extended-family vacation. I would prefer an earlier check-in time
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Angela L.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Warm by fun business trip.

We booked this house for a business trip because we like to have a place to cook dinner after a full day of schmoozing. The kitchen had everything we needed and the neighborhood was nice and quite with all the things we needed close by.
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Sherry C.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Conference Stay

We were very happy with our stay.
Stayed 4 nights in Mar 2024
Response from VrboOwner on 4 Apr, 2024
We truly appreciate your wonderful feedback. Your presence was a pleasure, and we can't wait to have you return.
Verified

10/10 Excellent

Christina H.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Best at The Bamboo House

What a great property. Plenty of space to enjoy indoors & out. Excellent communication with hosts, convenenient to downtown with lots to do in the immediate area. Well stocked & clean.
Stayed 2 nights in Apr 2025
Response from VrboOwner on 18 Apr, 2025
Thank you for the wonderful review! We're so happy to hear you enjoyed the space—both inside and out—and that communication and location hit the mark for you. It’s always our goal to provide a clean, well-stocked home with a smooth experience, and we’d love to welcome you back anytime!
Verified

6/10 Okay

bethanne b.

Liked: Check-in, communication, location
The location was great for our needs as we were visiting family for the holidays- however- the property was in OK shape- with moldy showers, broken kitchen cabinet doors, broken bathroom towel holders, active water leak and damaged and unusable pans. HVAC was inconsistent with bedrooms being cold but kitchen was hot and no vents in the bathrooms.Plus was the property permitted dogs and the Large fenced in backyard was great.Would encourage owner to invest some additional dollars on true repairs vs cosmetic fixes.
Stayed 7 nights in Nov 2025
Response from VrboOwner on 6 Dec, 2025
Thank you for sharing your experience with us. We’re glad the location and large fenced backyard worked well for your holiday visit, and we appreciate your feedback on areas needing attention. Since your stay, we’ve taken care of the items you mentioned: - Replaced the caulking in both bathtubs and bathroom windows. - Tightened all kitchen cabinet doors and fixed shelving in the medicine cabinet. - Installed a new lock on the bifold door, which is now an owner’s closet. - Cleaned the ceiling fan globe above the dining table. - Replaced the HVAC filter (with extras left in the closet), opened registers upstairs, and adjusted furniture placement to improve airflow. - Purchased brand‑new pots and pans and discarded the old ones. Had we known about their condition during your stay, we would have been happy to replace them on the spot. Regarding the “leak” you noted, the closet in question has no plumbing, and both the wall and floor were dry during inspection. We’ll continue monitoring in case it relates to the upstairs shower. We truly value guest input—it helps us keep the property in good shape beyond cosmetic updates. Thank you again for your review, and we’re glad your dogs enjoyed the backyard.
Verified

10/10 Excellent

Tracy T.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Enjoyed the atay

Nice clean house. Convenient location. Friendly and quick response to questions.
Stayed 3 nights in Mar 2025
Response from VrboOwner on 10 Apr, 2025
Thank you so much for your kind words! We're glad you enjoyed the cleanliness, location, and communication. It was a pleasure hosting you, and you're welcome back anytime!
Verified

10/10 Excellent

Steven R.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great space and nice layout, very roomy.

Family reunion and bday party in Richmond.
Stayed 3 nights in Jul 2024
Response from VrboOwner on 17 Jul, 2024
We truly appreciate your wonderful feedback. Your presence was a pleasure, and we can't wait to have you return.
Verified

10/10 Excellent

Debra J.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great Richmond Trip!

We had a great time at the Bamboo house. The home was clean, stocked with some essentials and comfortable. Great location for our visit to UR. James was a wonderful host. I would stay here again.
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

Annie L.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great house

This was the perfect place for our girls weekend. Plenty of rooms and beds for 6 adults. Had everything we needed.
Stayed 3 nights in Feb 2024
Response from VrboOwner on 8 Mar, 2024
Your review made our day! We're thankful for your stay and are excited about the prospect of hosting you again.
Verified

10/10 Excellent

Randy W.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Richmond Holiday

Close to family.
Stayed 3 nights in Dec 2023
Response from VrboOwner on 11 Jan, 2024
We're thrilled to know you had a fantastic time here. The pleasure was ours, and we eagerly anticipate your next visit.
Verified

10/10 Excellent

Ashlyn E.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Perfect spot, plenty of space

Minutes away from convenience stores, restaurants, shopping, etc. Perfect set up with plenty of seating to relax and even a dedicated work space. Would certainly stay again!
Stayed 2 nights in Mar 2024
Response from VrboOwner on 21 Mar, 2024
We're thrilled to know you had a fantastic time here. The pleasure was ours, and we eagerly anticipate your next visit.
Verified

10/10 Excellent

Jeremy A.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Good Location

Good location. Ample sleeping space. No issues.
Stayed 3 nights in Jun 2024
Response from VrboOwner on 24 Jun, 2024
Your kind words mean the world to us. We'd be absolutely delighted to have you back whenever you choose to return.
Verified

10/10 Excellent

Linda T.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Richmond

Everything was exactly like it was stated updated very comfortable. We Definitely will stay again
Stayed 3 nights in Aug 2024
Response from VrboOwner on 24 Sept, 2024
We truly appreciate your wonderful feedback. Your presence was a pleasure, and we can't wait to have you return.
Verified

10/10 Excellent

Jeremy A.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Good Location

Easy access. Nice Yard. Ample space inside home.
Stayed 3 nights in Jun 2024
Response from VrboOwner on 24 Jun, 2024
We're overjoyed by your positive feedback. Your presence was truly appreciated, and we can't wait to have you back as our guest.
Verified

10/10 Excellent

Chris B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Perfect Family Thanksgiving Accommodations

James’s house was warm, inviting and clean - something you don’t often see in a dog friendly rental! The kitchen is well appointed and well stocked, and we had everything we needed for a lovely family get together that included baking, movie watching and playing with the dogs in a safe, enclosed yard. Thank you, James, for a delightful stay. We will be back!!
Stayed 2 nights in Nov 2024
Response from VrboOwner on 2 Dec, 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had a great family get-together and enjoyed the kitchen, enclosed yard, and the overall warmth of the house. It’s always a pleasure to host guests who appreciate the space as much as we do. We’d love to welcome you and your dogs back anytime!
Verified

10/10 Excellent

Jane G.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great space in great location!

This is the perfect house for a family or multigenerational visitors. Close to Willow Lawn, there are plenty of options to get groceries or eat out. The house has 2 bedrooms and a full bath on the first level and the same upstairs. The kitchen is great and equipped for cooking in. Plenty of seating and the furniture is comfortable. It rained so we didn’t get to check out the fenced yard, but it’s a nice looking space.House is clean and maintained.Would definitely reserve here again.Very responsive owner.
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Lai-Lin R.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great house with amenities

Me and 4 other colleagues stayed here for a residency at VCU and enjoyed our stay. There were kitchen and bathroom amenities that made us comfortable throughout the week. James was responsive and helpful each time we communicated. Enough space to cook and hang together. We enjoyed our home away from home.
Stayed 6 nights in Oct 2024
Response from VrboOwner on 13 Nov, 2024
Thank you so much for your kind review! We're thrilled to hear that you and your colleagues enjoyed your stay and felt comfortable throughout the week. It’s great that the kitchen and bathroom amenities made your time more enjoyable, and we're happy we could assist whenever needed. We’re glad the space worked well for cooking and relaxing together. It was a pleasure hosting you, and we’d love to welcome you back anytime!
Verified

10/10 Excellent

Sarah M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Family came to town for birthday

Last minute my husband’s family wanted to get together for my husband’s birthday so we all stayed at this unit and had a good time. The kitchen was the best part for us to all gather but it didn’t have all the utilities required for cooking. Overall we had a good time.
Stayed 3 nights in Oct 2023
Response from VrboOwner on 18 Oct, 2023
Thank you so much for leaving us a wonderful review! It truly was a pleasure hosting you and we'd love to have you back anytime.
Verified

8/10 Good

Bradford G.

Liked: Cleanliness, check-in, communication, listing accuracy

Good property but five stars

We appreciated that the landlord allowed us to check in early. Like many ABNB properties, the inside is not quite as nice as the pictures. It’s barely four stars in my opinion. The outside is rough and so is the neighborhood, however that was relatively clear from the photos before we arrived. The appliances were new. Overall not a bad property but it needs work, particularly on the outside.
Stayed 3 nights in May 2024
Response from VrboOwner on 17 Jul, 2024
Thank you for your feedback. We’re glad you appreciated the early check-in and noted the new appliances. We understand that the interior may not have met your expectations compared to the photos. Please keep in mind that the pictures were taken when the property went live and are less than one year old. We acknowledge that the outside and neighborhood presented challenges, and your insights are valuable to us. We’re committed to making improvements, particularly on the exterior of the property. We appreciate your understanding and hope to provide a better experience in the future.
Verified

4/10 Poor

Larry L.

Liked: Check-in, communication
Disliked: Cleanliness

Bamboo

There’s a lot that needs to be corrected. Cracked and sunken driveway, no sidewalk into the home (just sporadically placed pavers), and the home was Dirty (dirty floors, molded bathroom caulking, chipped paint, dirty walls. We had to buy air wicks and cleaning supplies to keep the smell away. The home looked like do it yourselfers without the proper skillsets tried to put it together and maintain it. The bedding was clean, the appliances newer, and the location was good. I won’t rent another VRBO without having someone inspect it first.
Stayed 8 nights in Feb 2025
Response from VrboOwner on 18 Apr, 2025
Thank you for your honest and detailed feedback. We're truly sorry to hear that the home did not meet your expectations. That is never the experience we want for our guests. We do want to clarify that the stepping stones leading to the front door are intentionally placed for ease of access—not sporadically set. Had any of the issues you mentioned been brought to our attention during your stay, we would have been more than happy to address them in real time and make things right for you. While we understand everyone has different preferences when it comes to style and finishes, we’d like to note that this is not a newly built home. It’s a space that reflects character and charm. We’re glad to hear the bedding was clean, the appliances were newer, and the location worked well for your needs. Your feedback is valuable, and we will be taking a closer look at the items you noted to ensure improvements are made. Thank you again for sharing your experience.
Verified

6/10 Okay

David M.

Liked: Check-in, communication
Disliked: Location

The Bamboo House

While the picture was accurate the property did not live up to its promise. The location was a bit scary and the exterior of the home was in nasty shape: Broken up driveway, sewer access pipes sticking up through the front yard and a yard full of weeds. While the interior was nicely appointed, painted and clean, it was very dated and in need of a refresh. Kitchen was redone but not the bathrooms or the bedrooms. I would NOT stay here again.
Stayed 4 nights in Jun 2024
Response from VrboOwner on 17 Jul, 2024
Thank you for your candid feedback. We're sorry to hear that the property did not meet your expectations. We appreciate your positive comments about the interior cleanliness and the updated kitchen. Our properties are on a biweekly landscaping schedule, and had we known this was affecting your stay, we would have been happy to expedite the next visit. Your insights regarding the need for a refresh in the bathrooms and bedrooms are valuable, and we'll take them into consideration for future improvements. Regarding the location, we understand that perceptions can vary, and while we feel comfortable in our neighborhood, we respect that each guest may have different preferences. We're disappointed that you would not stay with us again, but we appreciate your input and will work hard to enhance the experience for future guests.
Verified

10/10 Excellent

Connor H.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Flexible and Attentive

We pulled up to the house and a plumber was coming out of the property. This was a pretty inauspicious start to our journey! Turns out the home needed the entire sewer line replaced! James and his team worked overtime to get the repairs done quickly and without impacting our stay. 8 of us were staying in the home and were in town for a wedding. They scheduled portions of the repair around our schedule so we could all shower before the water to the home was cut off. This could have been a disaster push stay but James ENSURED that this wouldn’t happen. Amazing customer service and I would definitely book with him again.
Stayed 2 nights in Mar 2024
Response from VrboOwner on 11 Apr, 2024
Thank you so much for taking the time to share your feedback with us. We're truly grateful for your understanding and patience during your recent stay with us. While it's never ideal to encounter unexpected issues, we're delighted that we were able to swiftly address the situation and ensure it didn't impact your stay negatively. Your kind words about our customer service mean a lot to us, and we're thrilled to hear that you were satisfied with the experience despite the initial hiccup. We always strive to provide our guests with the best possible service, and your feedback reaffirms that we're on the right track. It was a pleasure hosting you and your group during such a special occasion, and we would be absolutely delighted to welcome you back in the future.
Verified

6/10 Okay

Beth T.

Liked: Check-in, communication, listing accuracy
Disliked: Cleanliness, location

Marginal neighborhood and cleaning problems

The interior of the property was pretty much as advertised. There were problems with the cleaning crew (too few towels for guests, dirty floors, moldy/stained tub and shower grout, no paper towels and toilet paper in short supply). There was a set mouse trap in a kitchen base cabinet that our 11 month old found and tried to pick up. The dishwasher was not screwed in and continually fell out when we tried to load it. The yard was just dirt and the exterior of the house is very gritty as is the street on which it is located. On the positive side, the property manager was responsive. He gave me access to their locked cleaning closet so we could get towels and had paper products and coat hangers ( of which there were none) delivered promptly. The location was convenient to the highway, Monument Ave and Grove where there are nice restaurants. The neighborhood is just still very much in a transitional phase. I would onlybrecommend this property to a family with an infant who is not mobile or to one with kids over 4. The metal bar stools are very tipsy and dangerous for a little one and the feeling that the home was dirty when we arrived and not suitable for a crawler was hard to get over.
Stayed 3 nights in Dec 2024
Response from VrboOwner on 19 Feb, 2025
Thank you for your feedback. We made every effort to address the issues to the best of our ability, including delivering additional supplies and providing access to the linen closet for extra towels. The concerns regarding the floors and mouse trap were only shared after your departure. We would like to clarify that our homes are routinely serviced for pest control as a preventative measure, and we sincerely apologize for the oversight of the single mouse trap being left behind. Regarding the location, Richmond is a diverse city, and perceptions of the area can vary from person to person. While we understand your concerns, we do not advertise the chairs as being child-friendly; however, there are other chairs in the living room that would be more suitable for a small child. In the future, if you’re concerned about your young children accessing cabinets, we recommend bringing child safety locks or purchasing some during your travels, as we do store cleaning supplies underneath the kitchen cabinets for guests’ use. We would have been more than happy to send a cleaning team back to address any floor concerns had they been brought to our attention sooner, and we did not receive any pictures of the issues you mentioned. Additionally, had we been made aware of the dishwasher issue during your stay, we would have promptly resolved it, as we have not received other complaints regarding this matter. We genuinely appreciate your feedback.

About the host

Hosted by James Divine

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Languages:

English

Premier Host

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