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4/10 Poor
Whitney W.
31 May 2024
Great location and pool but not clean and needs attention
Rating Details:
The property manager was adequately helpful.
The vacation rental was very dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We arrived about 40 minutes earlier than check in time and the cleaning crew had just gotten there. They said it was very dirty from the previous guests so we told them to take their time and make sure it’s clean. They did not. We found a beer can in the bunk room, pasties in a shower, and the floor was filthy.We had a stopped up bathtub the first night we were there along with the buttons not working on the keypad to get in, a glass blinds attachment on a door falling off, exterior doors not closing/locking correctly, towel rings falling off the wall in 2 bathrooms, etc (just overall a lot of little things that need attention). Called first thing in the morning and it took them until after 6pm to come. When maintenance arrived they fixed the stop up, got the blinds to not fall off when the door shut, the buttons working on the keypad but couldn’t get the doors closing correctly or the towel bars falling off - said they needed replaced. I also talked to him about the washer. It was terrible- it was VERY noisy, rusty and shook its way out into the hallway (it even went far enough to pull the drain line out and make a water mess). You only get a few extra towels so the washer was a necessity to have clean towels. The maintenance guy said he’d get an appliance guy out there to fix it the next day and they never came so we didn’t have an operating washer for our trip that was much needed. They did bring us extra towels the night before we left.The refrigerator had a broken shelf and the ice maker cover on the front was falling off.The WiFi would not work. After 2 trips of coming out to work on it they finally gave us the neighbors login so we would have WiFi on our last day.The pans were no good so we bought one to use while there.The people answering the phone and who came out were all very nice but we did not get problems resolved in a timely manner (or at all in the washers case). I felt like we were constantly wa
