Coastal Boho Escape w/ Fenced-In Heated Pool

Robert and Lisa were exceptional guests! We would certainly host them again anytime in the future

Hi Pamela, I completely understand your frustration, especially since the heated pool was an important part of your decision to book the home. I do want to provide some additional context for clarity. Prior to your arrival, there were no indications that the pool heater was malfunctioning. As soon as you brought this to our attention, we acted immediately and had our pool company out within two hours to diagnose the issue. They determined that the heating sensor had failed. Because the unit is only about 2 years old, the repair falls under manufacturer warranty. However, the replacement part required a 3-5 day delivery window before it could be installed. Unfortunately, due to the timing and short length of your stay, this made it impossible to complete the repair while you were at the property. We truly regret that this impacted your experience. While the issue was outside of our control, we take concerns like this seriously and always aim to respond quickly and transparently, which we did throughout your stay. We appreciate you staying with us and your feedback, as it helps us continue to improve the guest experience moving forward.