2 bed air conditioned ground floor apartment with pool. La CinuelicaTorrevieja

Thank you Rhiannon. I was delighted that after so many rearrangements due to Covid restrictions that you were eventually able to stay at our apartment for your holiday. Communication from you was brilliant throughout! I'm glad that you thought so highly of the property. It really is in an ideal location for enjoying all that the area has to offer. There are plenty of stunning beaches, bars and restaurants in the locality of course, but so much more, both activities and sightseeing. I hope you enjoyed the new dining and lounge furniture, and the update to the kitchen. I really hope to be able to host you and your family again in the future.

I was surprised and disappointed to receive such a negative, potentially damaging review, which I feel does not reflect well on our apartment and is unjustified. However, being a conscientious owner who wishes to ensure that all our guests find our apartment to be a great base for a holiday, I have spoken with my key holders and looked into your claims. The handyman says that the fridge is not making any unusual or excessive noise, and that the toilet seats were not hanging off, but he has tightened a couple of screws to make sure they are extra-specially secure. The bed, quilts and bed linen have been inspected, and these were fine. I am somewhat baffled about your comments about the sun terrace as we always find it lovely, and especially enjoy having a lovely sunny breakfast on the veranda. Two days prior to your visit I requested a sparkle clean, and part of this is checking the lights. It may of course have been possible that a bulb had popped when you turned it on. As you know from the booking process, I tell all guests that if they have any issues with the apartment to contact my key holders asap so they can rectify any difficulties, but unfortunately you did not do this. I wonder if you didn’t open the external roller blinds fully to let the light into the apartment? The television is currently tuned to Spanish channels, as this is what is requested by the majority of guests, particularly those staying for longer periods. If I had known that UK television was going to be so crucial to your mother-in-law’s holiday, I would have been able to advise you of this in advance. However, I appreciate that a small number of guests may wish to have UK TV, so I have liaised with my key holders and am pleased to say that in future English channels (and some other languages) will be available as an on-demand service for which there will be a small charge.

It was lovely to welcome you and your family back for another stay in our apartment at La Cinuelica Andy. I guess Freddie must be starting to think of the place as 'where we go on holiday' now! You're not the first guest to mention that in spite of there being so much to do in the area, there apartment itself is in a quiet area, which makes it an ideal place to chill out and relax with a good book and glass / bottle of wine. You'll just have to visit Cartegena next year instead ....... (good to see you've booked already!) Being within the gated inner circle does give a pleasant sense of security, which is so important when you've got little ones on holiday with you. But as you say, not so far that it makes carrying shopping and luggage a problem! Until next year then, Liz

Gracias por tu comentario, José, me alegro de que hayas pasado un buen rato con tu familia. Sí, es un lugar tranquilo para alojarse, tan agradablemente relajante. Al igual que usted, tenemos un automóvil, pero los huéspedes que no encuentran que haya un buen transporte público a nivel local. Mantenemos la cocina equipada para la mayoría de las tareas de cocina. Quizás podría enviarme un correo electrónico con las herramientas de cocina adicionales que le hubiera gustado tener en la cocina. Sí, ¡España en agosto puede hacer calor! Espero que hayas encontrado útil el aire acondicionado del apartamento, especialmente de noche. Muchas gracias, Liz Thank you for your review José, I'm glad you had a good time with your family. Yes, it is a quiet place to stay, so ideal for relaxing, but at the same time the shops and restaurants are only a few minutes walk. Like you, we have a car, but guests who do not find that there is public transport locally if they want to go further afield. We keep the kitchen equipped for most cooking tasks. Maybe you could send me an email with the additional kitchen tools you would have liked to have had in the kitchen. Yes, Spain in August can be hot! I hope you found the apartment's air conditioning useful, especially at night. Thank you, Liz

I am very sorry to hear that the apartment wasn't what you were expecting. I have tried my best to ensure that the description on Homeaway is fully accurate, and I believe it to be so. The apartment is furnished in a Spanish style rather than the generic modern style that is found in some apartments as we feel this adds to the atmosphere of the apartment and that this enhances guests' holiday experience. The furniture in the HomeAway photographs is the furniture in the apartment. I feel that the apartment is conveniently situated for most things guests need on holiday. There are plenty of supermarkets close by including two large Consums on Calle Escorpiones and at the top of Calle Rosa, plus a Carrefour on the N332. In addition there is the discount supermarket Aldi on Calle Lago Banolas, although yes, this is probably a little far to walk in the height of summer heat. Measured on Google maps, the local bus service which runs in the summer months and includes the beaches at Punta Prima, Torrevieja and Playa Flamenca stops 450 metres from the apartment. The bus service which runs along the N332 serving the likes of Cartegena and Alicante has a stop at approximately 1km away. The oven is not broken. Following your review I have had an engineer to check it, and he states it is fully functional. The instruction booklet is in the kitchen drawer. Following feedback from previous guests, I had written on the front of the booklet the page number which shows how to turn it on. If you had let my key holder Compass know during your holiday that you were having difficulty operating the oven, they would have helped you. I am sorry that you felt the apartment didn't meet your needs, but I am glad that you had a good holiday nonetheless. Liz

Naturally we are saddened that you were a little disappointed with some aspects of your holiday at our apartment. As can be seen from other reviews, many people have really enjoyed their stays and guests frequently return. Yes, it was very warm during your stay, as Spain and much of Europe recorded record temperatures, and such heat can be very tiring especially for young children. However, I’m sure that you all found the air-conditioning in the lounge and bedrooms a great help, and enjoyed relaxing by and cooling off in the pool. As detailed in the hospitality app, walking to the beach isn’t the only option in the summer months as a local bus service runs to several beaches and the nearest bus stop is very close. The apartment is thoroughly cleaned prior to each guests’ stay and there are regular inspections of the inventory and furnishings to make sure the apartment is up to standard. Our key-holders, Compass Property Services, have an office very close-by, and if you had drawn their attention to your difficulties in working the oven I know they would have happily helped you. We are genuinely disappointed to receive your review which is not consistent with our usual feedback.

Glad you enjoyed your holiday at the apartment Stephen. Look forward to having you as guests again.

Delighted, but not surprised, that you had an awesome holiday at the apartment. We really do try to make it a home-from-home, and although it is in a quiet area, it is so convenient for everything, from shops to restaurants, from beaches to attractions and activities. Look forward to welcoming you back before too long Lorraine!

I'm so pleased to hear you had a wonderful holiday at our apartment Robert, and that you celebrated your anniversary in style. Here's wishing you both many more happy years together! The terrace in the evening is a great place for sitting out in the sunshine and enjoying a glass of something nice, isn't it? It's possible to do this for much of the year, because the area is fortunate enough to enjoy great weather. We have tried our best to equip the apartment out nicely, and our keyholders do an excellent job in keeping the place looking spic and span, and providing an excellent service.Glad you enjoyed the pool as well. Hopefully we'll see you again before too long! Best wishes, Liz

Hello Claudia, I'm so pleased to hear you enjoyed your holiday at the apartment. Yes, La Cinuelica is a nice, clean, quiet neighbourhood, but the good thing is that a short walk away there are restaurants, supermarkets, bars etc, and the local beach at Punta Prima is also within walking distance. I look forward to welcoming you back to the apartment in the future Claudia. Best wishes, Liz

Je suis tellement heureux que vous avez apprécié votre séjour dans notre appartement Christelle. Je l'ai essayé de faire l'appartement se démarquer des autres appartements dans la région en utilisant des meubles de qualité. Et oui, il est situé dans un endroit très pratique - non loin de la plage, des supermarchés et des restaurants. Je souhaite de vous accueillir à l'appartement à l'avenir. I am so glad that you enjoyed your holiday in our apartment Christelle. I have tried to make the apartment stand out from other apartments in the area by using quality furnishings. And yes, it is situated in a very convenient spot - not far from the beach, supermarkets and restaurants. I hope to welcome you back to the apartment in the future.

Pleased to hear that the apartment ticked all the boxes for you! WiFi for a small charge is new in the apartment this year, and it has been a hit with other guests as well. I'd be delighted to have you back to stay again in the future, should you be holidaying in the area again. Don't forget that it also makes a great out-of-season destination for a last minute short break as well! Best wishes, Liz

Glad to hear that our apartment was the ideal place for a short break. The area has so much more to offer than a 'height of summer' annual holiday, and the warm sunny climate and convenient location makes our apartment an ideal base for quick breaks outside of the main season. Thank you for your comments about the apartment's cleanliness - I've passed these onto my key holders who really try hard to make sure that the place is spick and span for guests.

Sounds as though you've had yet another fantastic holiday Andy! Yes, there's so much to do and see in the area apart from the traditional 'Costa Sea, Sun and Sand' which of course are superb in the area. Authentic Spain is never far away, and I'm sure you'll love Alicante and Cartegena (amazing amphitheatre and castle) on your next trip. Glad you enjoyed the apartment as well. It is the little things like being inside the gated community, easy access to the swimming pool along with a comfortable apartment quality furnishings that make all the difference between having a good holiday and a brilliant holiday. Drinks on the patio, watching the sun go down, with whacked, happy child sleeping soundly is a good feeling! Delighted that I'm going to be welcoming you and your lovely family back next summer Andy. Don't forget that the area has so much to offer outside the summer season as well - ever thought of a spring or autumn break? Best wishes, Liz

Absolutely delighted Anne, but not surprised that you had such a fantastic holiday at the apartment.There really is so much to do in the area, and every time they go back, they always seem to find something that they've not done previously. The air-con really does make a terrific difference in the height of summer, as do those lazy afternoon siestas! I'll pass on your comments about cleanliness to my super cleaners - they really take pride in their work, and it shows, doesn't it? Look forward to welcoming you and the family back before too long! Warm regards, Liz

Delighted Andy, but not surprised, that you had a such a wonderful holiday, and that the apartment lived up to your expectations and more. When I describe the apartment as being the home from home that it is, I wasn't expecting it to be home to the best cottage pie ever! You obviously had a really relaxing holiday, and exceptionally enjoyable week - plus Freddie has added his seal of approval to both our apartment and the area. Look forward to welcoming the two of you and Freddie back for many more years of exploring, splashing and generally having great holidays. There's always a beach or village you've never been to, or something new to do in the area - don't forget our apartment makes for a great holiday all year round. Liz

Glad you enjoyed your holiday Joanne.I really do try my best to make sure your holiday is everything you hope for - all part of the service. Website descriptions are really important in choosing a holiday, so I'm delighted (but not surprised!) you found every just as described. Yes, there are lots of things for families with youngsters to do in the area. The zoo is always a hit - go-karts next time perhaps?