Verified review
2/10 Terrible
Agoddess M.
2 Jan, 2025
Liked: Location
Disliked: Check-in, communication
Terrible Experience
Me and my family rented this home to bring in the new year and let me just say that was our worst mistake. We had many issues with our stay starting with not being provided with clear instructions on how to check into the entrance considering this home is located in a gated community; we had to rely on a community member to figure it out. The code provided to get into the home was incorrect resulting in us calling customer service and having to be redirected to spare keys. As we walked into the house it smelled of extreme wet dog and when we went to check all the rooms we noticed all the towels and cloths provided were damp as if they weren’t put through the dryer thoroughly and our biggest problem being not having any hot water for the first 2 days of our trip resulting in us having to cancel our new year event plans due to not being able to take a shower. They also advertised the home as including 3 bathrooms and there was only 2 available to us.
Stayed 3 nights in Dec 2024