2/10 Terrible
Jackie C.
15 May, 2025
Never again!
Unfortunately, our experience with this rental was very disappointing. We arrived at this rental in NYC late at night only to discover there was no power in the unit—no lights, no AC, nothing. Despite repeatedly contacting the host, she kept saying, “give me a few more minutes,” but nothing was ever resolved. She did not offer any alternative accommodation or help us find another place to stay. We were left stranded in the middle of the night with nowhere to go in an unfamiliar city.The host stopped responding and never followed up or checked in, nor any guidance for an alternative solution. She also initially refused to issue a refund, forcing us to go through VRBO customer service just to get basic support. This was one of the most stressful and unacceptable travel experiences we’ve had. We ended up having to book a last-minute hotel. Vrbo was able to accommodate us - since there was no communication from the host to refund us. After having to dispute the charge on my credit card, the host finally had no other option than to refund us 3 weeks later . Do not trust this host—they are unprofessional , unreliable , unhelpful, and left us in a dangerous situation.Do yourself a favor and avoid this listing at all costs
Jackie C.
Stayed 3 nights in Apr 2025