del Sol - Private Hottub overlooking the 1000 Islands

Thank you for your feedback and for your kind comments about the cleanliness and décor of the cottage. Most importantly, you are absolutely correct regarding the bathroom listing. Following a recent software connection change with VRBO, the cottage was incorrectly displayed as having two bathrooms when it has one. We sincerely apologize, as we understand this would have affected your expectations when booking for four adults. The listing has been corrected, and we are reviewing our other third-party listings. We appreciate your comments regarding directions and signage. We are awaiting permission for improved roadside signage and will also review our arrival directions. Regarding communication, our records show that six pre-arrival/arrival emails and two text messages were successfully sent, including directions, arrival information and door-code instructions. We regret that you did not receive or see the information you needed. We understand your comments regarding size. We provide extensive photos of the bedrooms, living areas and layout so guests can assess the space before booking, but will review whether we can make this even clearer. Finally, dock, canoe and kayak use is complimentary. Early check-in and late checkout are entirely optional services offered when available; a fee applies only if requested and is never automatically added. We appreciate the feedback and the opportunity to clarify these points.