DOORWAY TO DISNEY AT EMERALD ISLAND

Thank you , a nice, concise ,honest review. Kind of guest I would be happy to see again.

Thank you very much for your review . It is nice to know that our efforts are appreciated by guests who were a joy to host.

Thank you Angela. Pleasure having you and your family stay. I think you meant hot TUB not tube. Perhaps next time we could provide best crystal and China now we know you won't smash it like some, that is why it is basic.

Thank you very much Karen.You and your family were a pleasure to deal with and very honest .

Sadly this was one rental experience I would not wish to repeat.The guest booked on the 20th Oct and by the 31st tried cancelling" due to a family issue". On the 1st of Nov they tried cancelling again because "they fly free on standby and needed an extra night " I replied twice that day and was told several days later that I had failed to reply ,I pointed out that the replies were there in the Homeaway thread. No sooner had they arrived than I received an email saying just "kitchen wall crayons ?" And a couple of jpegs showing a mark on a wall. I informed them to contact management if they had any issues , I received an email back saying that management were not interested in my property and management said they had never heard from them ! The guest then sent a jpeg they had taken of the resort receptionist when they arrived.When I pointed out that she was nothing to do with management I received an email accusing me of yelling at them (by email ?) and that they did not want management going near them. They were late checking out and management sent a timed photo of their vehicle which was old and had tags for their home state ,odd if you fly free on standby ! I later received emails saying the villa was uncomfortable and hot , I replied that I would investigate as all the heating and cooling was online. I now have the online heating report for Dec. and what a surprise, it shows that instead of having the cooling on they had in fact put the controls to heat. Air conditioning was running for 153 hours less than Nov and heating had gone from 0 in Nov to 24 hrs in Dec. As to comments about " more luxurious villas" that is just being petulant and without merit especially as homeaway show them as being members since 2015 and only having one previous rental and like me the owner did not give them a rating.

Thank you, it is always a pleasure to host guests like yourselves.

Thank you for your review. I think a few things need clarifying. Firstly there was an error on the homeaway site with regard to check out ,it should have been 10am which is our standard check out time and this has now been amended so apologies for that. As the cleaners are on a tight schedule they were understandably worried. How can you say it was made clear you had to do the cleaning when you had the cleaners on the doorstep ! Also they inform me that not only did you do no cleaning you also did not vacate the property until 11.30. With regard to the "expensive " items you did not leave anything of value in the villa. The strict rules over recycling are imposed by the County and the Home Owners Association not by me. The trash in the bins was left by the people who moved out the day you moved in, not by the neighbours.I do not understand why you thought you had to clean everything this is not correct , that is what the cleaning charge is for and that is standard for all management companies. with regard to the pool heat the timing has never caused a problem before as the heat is retained and suitable for late night swimming , however it was the coldest winter for 30 yrs and we would have gladly run it for longer if you had brought this to our attention. The heating has now been adjusted to run until late in the evening.