Lakefront Cottage w/ Private Hot Tub!

Hi Staci, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We're glad to hear you enjoyed the location but disappointed to hear some of your feedback. We wish you had reached out to the Guest Contact during your stay if there were any issues you needed to be addressed. The board in the shower has since been repaired and the bathroom is also scheduled for remodeling. - We have the home regularly treated by a professional Pest Control company. We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!

Hi Erica, we’re sorry your stay fell short of expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - We do use a professional cleaning company to ensure that the home meets our high standards of cleanliness before each stay. There should have been no cleanliness issues upon your arrival but we've passed this feedback onto our team to ensure that it is addressed. - We have ongoing pest control that manages and protects the home from bugs. - It appears as if the oven was on "clean" mode, which would have prodced excess smoke. The oven has been used since and is in perfect working condition. - We have plans to address the sleeper sofa and apologize that this impaced your stay. - The paddle boards and kayaks are not advertised as free for use, they are available to rent. The playroom and the game room are not advertised as being in the house but we're sorry that this caught you off-guard! - We have a hotspot for guest to use while at the house, but we're sorry if the signal was slower during your stay. Connected properly, the hotspot works better than any satellite wifi connection in our area. Thanks for your valuable feedback as we continue to improve for future guests!

Hi Carli, we’re sorry to hear your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following: We regret to hear about your experience. The property is now under new management, and all the issues you mentioned have been addressed. Additionally, the home is currently undergoing extensive renovations to further enhance the guest experience. We will also be updating our listing to provide clearer information regarding the rental of the paddleboard. Thank you for taking the time to leave your review. We appreciate your feedback!

Hi Brandi, we’re sorry to hear your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following: -The home is professionally photographed to ensure that it is accurately depicted in the listing photos and our listing was exactly as shown in the pictures you relied upon for your booking., but we're sorry if this caught you off guard -We take pride in ensuring our home is serviced professionally before each guest. We have high standards for our property to ensure it is thoroughly cleaned and prepared after each guest. We sincerely apologize if any cleanliness issues impacted your stay. We wish you had reached out to the Guest Contact during your stay if there were any issues you needed to be addressed. We would have done everything we could to resolve them immediately but were not given the opportunity to. We have passed this along to the cleaning crew to ensure that our home is in perfect shape for future travelers -We strive to provide all of our guests with a 5-star experience. We will work to improve our consistency in cleanliness as this is a top concern of ours. Unfortunately, the carpet had been damaged by previous guests. We will be closing the property for spring cleaning this March and April to ensure our high standards are being met and exceeded -While we want our guests to enjoy their stay here, we also need them to respect our house rules and treat the property as their own. We were disappointed to find the furniture was moved around. Unfortunately, we had to spend extra time to get the home ready for the next guests We appreciate your feedback, and we are confident that future guests will continue to enjoy five-star stays here!

Hi Joseph, we take it seriously when guests let us know that we missed the mark. We followed up with the homeowner after reading your feedback, and they would like to share the following: We sincerely apologize for the water leak that occurred during your stay. We immediately sent our maintenance team to address the issue and had the leak repaired within 4 hours. We were happy to partially refund you and hope these measures taken helped to make up for the inconveniences. We’d love the chance to provide you with a truly 5-star travel experience, so please let us know if there’s anything we can do to help the next time that you book a vacation rental.