Twin Oaks 207 3 bedroom Villa in Hilton Head

Thank you, Kelsey, for your feedback. We are happy you enjoyed this home. We sincerely apologize for the issues you have encountered during your stay. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.

Thank you for staying with us! We take guest feedback seriously and have forwarded this information to the local staff so they can review and update the home as needed for future guests. We will be sure to follow up with the appropriate parties regarding your experience and hope to have the opportunity to host you again soon!

Amy, thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the clean unit, quiet development, and well-functioning A/C during your stay. We apologize for the minor inconveniences you experienced with the remotes, light bulbs, and kitchen items, and appreciate you bringing these to our attention. We’ll address these issues to ensure a better experience for future guests. Thank you for your recommendation and for noting the discrepancies in the listing; we’ll review and update the information accordingly. We hope to welcome you back for another stay!

Thank you for sharing your feedback about your recent stay, Andrew. We’re glad to hear that you enjoyed the location and found it enjoyable. However, we sincerely apologize for the issues you encountered during your stay. We appreciate your patience regarding the cleaning crew's visit and regret that the cleanliness did not meet your expectations upon arrival. Additionally, we understand the inconvenience of not having a second king-sized sheet set and the lack of certain kitchen supplies, such as a large mixing bowl and coffee filters. Your feedback is invaluable, and we will be sure to address these concerns with our management team to ensure improvements are made for future guests. We hope to have the opportunity to welcome you back for a more seamless experience in the future.

Hi Tara, thank you for your feedback. We’re glad to hear that you enjoyed Hilton Head and found the house to be clean upon arrival. We appreciate your detailed feedback and would like to address the concerns you raised. The coffee table with the cracked leg has been replaced, and we are currently scheduled to repair the atrium wood. Additionally, an electrician will be coming out to address the non-working outlets and ceiling lights, and we are arranging for an exterminator to assess the situation and provide appropriate pest control solutions. We understand that the home’s unique features, such as the open atrium and certain electrical setups, may have impacted your experience. We are committed to ongoing improvements and renovations to enhance the comfort and safety of the property. Thank you for your input, and we hope to have the opportunity to welcome you back in the future with an improved experience.