Verified
2/10 Terrible
Jennifer V.
23 Jun, 2026
Disliked: Cleanliness, check-in, communication, listing accuracy
The most disappointing rental experience! After paying on June 3, I received no communication until I repeatedly reached out. Messages sent the day before & the morning of arrival requesting check-in instructions went unanswered. Only after I called & left a vm did I receive the door code.Upon arrival, the property was not properly prepared. There was no toiletpaper or papertowels, leftover food in the refrigerator, an opened bottle of tequila in the freezer, a used bar of soap in the bathroom, & dirty cookware & utensils. The unit clearly had not been thoroughly cleaned or inspected between guests.The Wi-Fi was another major issue. The password was difficult to locate, & when I finally found it, the internet did not work. Multiple calls & messages requesting assistance, including reports that the internet was completely down, received no response.There were also several maintenance concerns: a bedroom door that wouldn't close because of a rug, non-working vanity lights, a noisy A/C unit, and stained pillows without protective covers.Most frustrating was the lack of communication & simple acknowledgment that my concerns have been heard and addressed. Instead, my messages were ignored throughout my stay. Afterward, I received explanations & excuses rather than accountability.I left the property cleaner than I found it. There is a lack of preparation, cleanliness, & customer service. I hope this feedback leads to meaningful improvements, I can't recommend this property.
Jennifer V.
Stayed 4 nights in Jun 2026
