Beautiful Maple Valley home, near Eastside, Renton, near HW18 & SeaTac Airport

Dear Jean, thank you very much for your comments and your kindness.

Thank you for your feedback. We have 3 streaming Fire enabled TVs throughout the home as noted in the description which also describes that there is no cable. Netflix, Amazon Prime, Showtime, Hulu apps, and various other live TV apps are also available, which does require guests to input their accounts to operate.

The home is strictly non-smoking so guests are reminded of the rules prior to check-in and if we detect smoking after guests leave, we address the smell prior to other guests checking in. We now have a deep clean process which takes an entire day. We intentionally keep the home very clutter-free so it is easier for cleaning and sanitizing. There are streaming TVs which does require guests to input their own Prime TV, Netflix and other apps accounts and passwords. The home has Nest temp sensors which heat up very quickly and we never heard any issues from this guest during her stay.

Guest asked for a deep discount on the rate which we honored, texted us upon check-in that the place was great and never brought any issues to our attention so we could address it. We accommodated their requests and left extra sanitizing items for their personal use and asked our cleaners for extra sanitizing cleaning in the home. We also had touched up paint months prior and placed extra supplies for the guests' use. We think the comments do not accurately reflect the home and the excellent condition that we strive to keep the home for our guests. This guest was extremely picky, did not tell us about any issues during their stay, and so no way to satisfy quests like these.