Enjoy spacious layout that give everyone more room to relax.
Outdoor pool
The outdoor pool is a refreshing retreat under the open sky - a rare gem in this area.
Centrally-located
You're never far from where you need to be with this convenient location.
Discover nearby landmarks
Near Universal Epic Universe
3 bedrooms2 bathroomsSleeps 10
Popular amenities
Outdoor pool
Hot tub on site
Garage parking available
Kitchen
Washing machine
Air-conditioning
Explore the area
Orlando, FL
Orange County Convention Center North
Place, Orange County Convention Center North
12 min walk
Universal Epic Universe
Place, Universal Epic Universe
15 min walk
Orange County Convention Center
Place, Orange County Convention Center
5 min drive
Orlando, FL (MCO-Orlando Intl.)
Airport, Orlando, FL (MCO-Orlando Intl.)
17 min drive
Rooms & beds
3 bedrooms (sleeps 10)
Bedroom 1
1 King Bed
Bedroom 2
1 King Bed
Bedroom 3
2 Double Beds
Living Room 1
1 Double Sofa Bed
2 bathrooms
Bathroom 1
Bathtub · Toilet · Shower only
Bathroom 2
Bathtub · Toilet · Shower only
Spaces
Kitchen
Office
Balcony
Number of living rooms
About this property
Lake Front 3BR Resort Condo close to OCCC
Summary:
- Experience ultimate comfort and convenience in this elegant 3BR Orlando condo, offering breathtaking lake views and resort-style amenities.
- Perfect for large groups, this spacious retreat features a fully equipped kitchen, cozy living spaces, & a private balcony.
- Easy access to a gym, pool, BBQ grill, hot tub, EV charger, and nearby attractions like Disney and OCCC.
- Enjoy modern furnishings, high-speed WiFi, TVs, and free parking, your unforgettable Orlando getaway starts here.
Book now!
The Space:
Welcome to your serene retreat in Orlando!
This beautiful 3-bedroom, 2-bathroom condo offers everything you need for an unforgettable vacation, blending stunning lake views, modern amenities, and a convenient location near the best attractions. Whether you're traveling with family or friends, this condo promises a comfortable and enjoyable stay. Here's what awaits you:
- Lakefront Serenity:
Step onto the private balcony and be greeted by breathtaking lake views. This tranquil spot is perfect for enjoying your morning coffee or unwinding in the evening. The sparkling water and peaceful ambiance create the ideal backdrop for relaxation throughout your stay.
- Modern Living Space:
The open-concept living area is designed with comfort and style in mind. Relax on cozy sofas while watching your favorite shows on the flat-screen TV or simply enjoy the natural light streaming through large windows. This inviting space is perfect for quality time with your group.
- Fully Equipped Kitchen:
Cook up delicious meals in the well-stocked kitchen, featuring modern appliances and all the essentials, including pots, pans, and condiments like oil, salt, and pepper. Whether you're preparing a quick breakfast or a full dinner, the spacious kitchen makes it easy to enjoy meals at home.
- Comfortable Bedrooms:
The condo’s three bedrooms are designed for restful nights. Each room offers soft bedding, air conditioning, and thoughtful touches for a good night’s sleep. With a mix of stylish decor and practical comfort, you’ll feel refreshed and ready for new adventures every morning.
- Resort-Style Amenities:
Enjoy access to fantastic amenities, including a large outdoor pool, a relaxing hot tub, BBQ grill and a well-equipped gym. For families, the resort also offers a playground for children. Whether you're seeking leisure or activity, there’s something for everyone.
- Family-Friendly Features:
This condo is thoughtfully equipped for families, featuring a high chair, Pack ’n Play, and additional essentials like towels, bed linens, and a washer/dryer. Everything you need for a comfortable and convenient stay is right here.
- Convenient Location:
Located near major attractions like Disney, Universal Studios, and the Orange County Convention Center, this condo places you at the heart of Orlando’s best offerings. Whether you’re visiting theme parks, shopping, or dining out, everything is just a short drive away.
- Outdoor Activities:
The resort's lake access lets you explore nature right outside your door. Take a walk along the path or enjoy the view from the patio. The outdoor spaces offer a peaceful escape from the excitement of Orlando.
- Long-Term Stay Ready:
If you're planning an extended visit, this condo is the perfect choice. With all the comforts of home, including a dedicated workspace, high-speed WiFi, and fully equipped living spaces, you’ll feel right at home no matter how long you stay.
- Free Parking On-Site:
Enjoy the convenience of free parking on premises, making it easy to come and go as you explore all that Orlando has to offer.
Book your stay today and experience the charm of Orlando from this beautiful lakeside condo.
Whether you’re here for adventure, relaxation, or a little of both, this property is the perfect base for your unforgettable vacation!
Guest Access:
As our guest you will have full use of all the amenities at Vista Cay Resort:
HEATED Resort-style Pool with multi-level deck space & seating
Kiddie Pool
Large whirlpool spa
Pool bar
Tropically Landscaped
2-mile walking/jogging/biking trail around Lake Cay
Basketball Court for Family Recreation
Fitness Center
Game Room
Gated Access
24/7 on site Security
etc.
There is also a Publix and Walgreens supermarket and some restaurants within walking distance from the resort.
The Neighborhood:
Discover the vibrant heart of Orlando, Florida, where Vista Cay Resort awaits to offer you an exceptional blend of urban excitement and serene relaxation for your vacation retreat. Nestled amidst picturesque lakes and lush greenery, our neighborhood boasts a tranquil atmosphere, perfect for unwinding after a day of exploration. Take leisurely walks or bike rides along beautifully landscaped paths, immersing yourself in the natural beauty and peaceful ambiance that surrounds the area. Vista Cay Resort is located right next door to the Orange County Convention Center (walking distance) and 2 minutes from International Drive, the nightlife, shopping and entertainment center here in Orlando.
Within minutes, a plethora of dining options awaits, from charming cafes to gourmet restaurants, offering a diverse culinary experience to suit every palate. For adventure seekers, renowned attractions such as Walt Disney World Resort (12 minutes), Universal Studios (10 minutes), and SeaWorld Orlando (5 minutes) are just a short drive away, promising endless entertainment for visitors of all ages. Golf enthusiasts will appreciate the championship courses nearby, where they can tee off amidst breathtaking landscapes and challenging fairways.
Whether you're in search of outdoor adventures, cultural experiences, or simply relaxation under the Florida sun, Vista Cay Resort and its surrounding neighborhood provide the perfect backdrop for an unforgettable vacation experience.
Getting Around:
Getting to Vista Cay Resort is a breeze, regardless of your mode of transportation. Orlando International Airport (MCO), the nearest major airport, is just a 15-20 minute drive away, depending on traffic conditions. For those arriving by train or bus, the Amtrak station and Greyhound bus terminal in downtown Orlando are both approximately a 20-25-minute drive from the resort. While having a car provides flexibility for exploring the area and accessing nearby attractions, guests can also rely on rideshare services like Uber and Lyft, which are readily available in the vicinity. Additionally, local taxi services and shuttle options can be arranged upon request for seamless transportation to and from the resort. Once you arrive at Vista Cay Resort, rest assured that ample parking is available for guests, ensuring easy access to the resort's amenities as well as popular destinations in Orlando and beyond.
Exploring Orlando is best done by car. We recommend renting a car or utilizing ridesharing services such as Uber or Lyft for convenient travel throughout the city.
Other Things to Note:
Vista Cay Resort is right next door to the Orange County Convention Center, and less than 15 minutes away from all major theme parks, including SeaWorld, Universal Studios and Walt Disney World.
Interaction with Guests:
This property is professionally managed by Casiola vacation homes. Our team is here for you 24/7 via Airbnb chat, phone, email, text, ready to assist with anything you need to make your stay EXTRAordinary.
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Rules for this unit are as follows:
Pets are not allowed. $250 pet fee
Smoking is not permitted.
Children are allowed.
The minimum age limit for t...
Important information
You need to know
Property # 819736vb
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
About the area
Orlando
Located in Orlando, this condo is on the waterfront. Arnold Palmer's Bay Hill Golf Club and Mystic Dunes Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Orange County Convention Center and Universal Epic Universe. Travelling with kids? Don't miss Aquatica and The Orlando Eye.
Orlando, FL
What's nearby
Orange County Convention Center North - 12 min walk - 1.0 km
Universal Epic Universe - 15 min walk - 1.3 km
Orange County Convention Center - 5 min drive - 2.4 km
Shingle Creek Golf Course - 5 min drive - 2.4 km
Pointe Orlando - 6 min drive - 2.7 km
Getting around
Sand Lake Road Station - 15 min drive
Orlando Station - 18 min drive
Orlando International Airport (MCO) - 16 min drive
Restaurants
McDonald's - 3 min drive
Pizza Moon - 5 min drive
Chick-fil-A - 12 min walk
The Burning Blade Tavern - 5 min drive
Toadstool Café - 5 min drive
Frequently asked questions
Does Freshly Renovated Lakeview Condo *Brand New Furniture* have a pool?
Yes, this property has a pool.
How much does it cost to stay at Lake Front 3BR Resort Condo close to OCCC?
As of 8 Oct, 2026, prices found for a 1-night stay for 2 adults at Lake Front 3BR Resort Condo close to OCCC on 25 Oct, 2026 start from S$851, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Freshly Renovated Lakeview Condo *Brand New Furniture* pet-friendly?
No, pets are not allowed at this property.
How much is parking at Freshly Renovated Lakeview Condo *Brand New Furniture*?
On-site parking is available at the property.
What time is check-in at Freshly Renovated Lakeview Condo *Brand New Furniture*?
Check-in begins at 4:00 PM.
What time is check-out at Freshly Renovated Lakeview Condo *Brand New Furniture*?
Checkout is at 11:00 AM.
Where is Freshly Renovated Lakeview Condo *Brand New Furniture* located?
This family-friendly Orlando condo building is located on the waterfront, within 2 mi (3 km) of Shingle Creek Golf Course and Universal Epic Universe. Orange County Convention Center and Aquatica are also within 3 miles (5 km).
Reviews
9.0
Wonderful
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
We had a wonderful stay! The property was clean, comfortable, and exactly as described. The location was great, and everything we needed was provided. The host was friendly, responsive, and made the whole experience easy and enjoyable. We would definitely stay here again and highly recommend it to others!
Stayed 3 nights in Sep 2026
Response from VrboOwner on 2 Oct, 2026
Thank you so much for your wonderful review! We’re delighted to hear that you had such a great stay and found the property clean, comfortable, and just as described. We truly appreciate your kind words about our communication and service. It was a pleasure hosting you, and we ’d be thrilled to welcome you back again in the future. Thank you for the recommendation!
perfect place to stay for volleyball nationals. We were able to walk to the convention center and many restaurants/shopping. the property is beautiful with comfortable places to gather in larger groups.
Stayed 5 nights in Jun 2023
Response from VrboOwner on 21 Mar, 2024
We are glad that you enjoyed your stay with us. We hope to welcome you again soon.
We stayed here for our visit to SeaWorld. This place was safe and convenient. Kitchen was fully equipped. House was clean and comfortable. Overall, great experience and highly recommended.
Stayed 2 nights in May 2023
Response from VrboOwner on 22 Mar, 2024
We are glad that you enjoyed your stay with us. We hope to welcome you again soon.
From a partner site
10/10 Excellent
Amy H.
15 May, 2019
Great Place!
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Will definitely book this unit again. Nicely decorated, very comfortable and the location was great!
Stayed 4 nights in May 2019
Response from VrboOwner on 4 Aug, 2022
I'm glad to hear that you have had a wonderful stay in the home. Thank you for staying with us. We hope to host you again on your next visit to Orlando!
From a partner site
10/10 Excellent
LeAllison W.
2 Jul, 2018
Great week
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Condo was exactly as described. Beautiful, clean and very comfortable beds! Very easy check in and check out process! Great location to the convention center, which we walked to for volleyball tournament.
Stayed 7 nights in Jun 2018
Response from VrboOwner on 4 Aug, 2022
I'm glad to hear that you have had a wonderful stay in the home. Thank you for staying with us. We hope to host you again on your next visit to Orlando!
We loved the condo. What you see is truly what you get. However, the only thing I did not like was the parking situation. Each night we had to walk from the other side of the complex to our building because of limited parking.
Stayed 3 nights in Feb 2020
Response from VrboOwner on 3 Aug, 2022
Thank you for choosing to stay with Casiola Vacation Homes. We appreciate you giving us a five star rating! We are happy to hear you had a wonderful time with us. We hope to host you again on your next visit to Orlando!
Archival
10/10 Excellent
Lucia M.
28 Jul, 2016
Tropicana Lakeview 3 bedroom condo
Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We absolutely love the Vista Cay! This condo was our home away from home, very clean, very comfortable and spacious! We would recommend any rental from Casciola to anyone who asks! We had the chance to view a few of the rentals through our friends who stayed with us, and all were exceptional in cleanliness, look and all were updated as well!
This condo was a perfect distance away from Sea World, Rosen Aquatics Center and Disney. It was clean and large. The resort itself is in walking distance to several restaurants. We actually enjoyed the local Venezuelan restaurant, Ternerita Cafe & Grill -authentic/unique/amazing and NYPD Pizza - extremely tasty/family owned ny style pizza. Overall, this condo and location created a “quieter, yet fun Disney/Sea World experience”. It was exactly what we wanted with a 4 yr old & a 14 yr old athlete bouncing back and forth between the nearby pool to compete.
Stayed 7 nights in Mar 2022
Response from VrboOwner on 30 Mar, 2022
great guests
Verified review
8/10 Good
William T.
23 Jun, 2024
Liked: Check-in, communication, location
Nice condo
Really nice condo. Very spacious. The newly updated furniture is not the same as in the original posting. And there were some places that needed to be cleaned. There was coffee as well as cream and sugar for our use, which is a huge plus. And they left us some extra garbage bags and laundry soap for use. This was a very nice convenience.
Stayed 4 nights in Jun 2024
Response from VrboOwner on 24 Jun, 2024
Thank you for your detailed feedback! I'm glad to hear you enjoyed the spaciousness of the condo and appreciated the amenities provided. I apologize for any areas that needed extra cleaning and for the difference in furniture. Your comments are valuable and will help improve the experience for future guests. I look forward to hosting you again.
Upon arriving, we realized we needed an extra pillow and blanket ad we were utilizing the pull out bed. They werent needed until the next day and were brought to us in plenty of time.
One of the sinks clogged up, but we were able to remove the hair from it by clearing the pipe. The condo was gorgeous and clean.
Stayed 5 nights in Jan 2020
Response from VrboOwner on 3 Aug, 2022
Thank you for choosing to stay with Casiola Vacation Homes. We appreciate you giving us a five star rating! We are happy to hear you had a wonderful time with us. We hope to host you again on your next visit to Orlando!
I gave the check in process a 4 because I had to call and get the info for the gate and door code, but when I did contact them it was sent immediately. And a 4 for the property manager because message sent to her was never responded to. Over all stay was a 5, condo was fresh, cleans and beds and furniture very comfortable. This is a great save for a family and we enjoyed sitting on balcony for our meals.
Stayed 3 nights in Aug 2023
Response from VrboOwner on 6 Aug, 2023
Thank you for your feedback, and I'm delighted to hear that you had an enjoyable stay overall. I apologize for the slight inconvenience you experienced during the check-in process and the if you think that we lack of response. Your comments will be taken into consideration, and I'll work to improve the communication process for future guests. If you decide to return in the future, I'll ensure a smoother experience. Don't hesitate to reach out if you have any further questions or need assistance. Thank you for choosing my property, and I hope to host you again soon!
Communication was excellent and the check in and check out was great. Two issues, one of the beds was broken, missing part of the frame. Second the bed skirting in the main bedroom was stained as were the throw pillows on the bed.
Nichole H
Stayed 3 nights in Jan 2020
Response from VrboOwner on 11 Apr, 2024
Thank you for sharing your valuable feedback. We will do our best to keep on improving ourselves to meet our guests’ satisfaction. We hope to welcome you again soon.
We enjoyed our stay and the condo looks great, except for one thing. The couch is in really bad shape with a lot of tears in it. It doesn’t look at all like it does in the photo. So the owners should definitely think about changing that. Everything else was amazing and clean. The location is convenient and the condo has everything you need for a nice stay.
Stayed 6 nights in Jun 2021
Response from VrboOwner on 29 Sept, 2021
Hello, we are pleased to hear you enjoyed your stay in one of our Casiola vacation homes. We appreciate your kindness and hope to see you again soon!
Verified review
4/10 Poor
Dawna M.
11 Jun, 2023
Liked: Cleanliness, check-in, location
Disliked: Listing accuracy
Small room needs lots of updates
Pictures deceiving, smallest room ive ever stayed in and most expensive, dryer would not dry anything , garbage disposal had no power going to switch, couch in front room like a brick, one king bed hard one soft, bathroom in main hall cabinets paint was peeling bad. However, vista cay is resort we stay at every year, but room itself was worst one, usually love our room
Stayed 8 nights in Jun 2023
Response from VrboOwner on 21 Mar, 2024
Thank you for taking the time to share your feedback regarding your recent stay. We are genuinely sorry to hear about the inconveniences you experienced during your time with us. Our team strives to provide exceptional hospitality and ensure that every guest feels comfortable and satisfied throughout their stay.
We regret that your experience fell short of your expectations. Please know that we take all feedback seriously and use it as an opportunity to improve our services.
Great location and plenty of space for a family of 10. C lean overall. Only thing I had a problem with was the master bedroom sheets were dirty ...I had to wash them but then the dryer was not working as it should it took 3 to 4 cycles to dry clothes, towels and sheets. The microwave was also not working properly...it would not turn on. Minor issues though. Only other downfall was the parking after dark it was hard to find a spot at the building. Overall great stay world definitely book again.
Stayed 3 nights in Apr 2021
Response from VrboOwner on 3 Aug, 2022
Thank you for choosing to stay with Casiola Vacation Homes. We appreciate you giving us a five star rating! We are happy to hear you had a wonderful time with us. We hope to host you again on your next visit to Orlando!
Archival
6/10 Okay
Candy G.
8 Aug, 2017
Nice Central Location
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was clean.
I was more than happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The main part of the condo was newly renovated. The bedrooms and bathrooms were not updated. The bedroom carpets were stained and the master bath toilet ran all night. The TV in the living room has no cords and is for decoration only, so there is only one TV area outside of the bedrooms. Overall we enjoyed the stay and would come back again.
Stayed 4 nights in Aug 2017
Response from VrboOwner on 24 Jun, 2020
Hi Christopher, Thank you for your feedback and good to see that you had a great time in our condo and want to come back. All the furniture in the condo has been updated, including the bedrooms. The whole condo also has new fresh paint and the floor in the living room and den has been replaces by laminate. The bedrooms still have original carpet. The 55" TV in the living room has a cable box and operates just normal, so not sure what you are referring to. The extra TV in the den has no cable box, but is a smart TV that you can use to stream Netflex, Hulu, YouTube, etc. The running toilet could have been easily fixed if you would have contacted us during your stay and we will make sure to fix this before the next guest checks in. Hope to see again soon here in Vista Cay Resort!
Condo is exactly as shown in listing. Biggest downside was that they did not have the key code set to allow the earlier checkin, even though I had confirmation that they had billed the card for the extra time. It was resolved by a member of the cleaning team who took pity on us and we were able to get in.
The walk to the pool/clubhouse takes a few minutes, but certainly manageable even with 6 kids under 6. Kitchen is well stocked; only thing I wish had been there was an actual cookie sheet or jelly roll pan, but the 9×13 pan sufficed. We enjoyed watching the birds in the lake. Note this is about as far from publix as you can get in vista cay. It is technically walkable but gets very long with any amount of groceries. We would stay here again if in the area.
Stayed 4 nights in Aug 2020
Response from VrboOwner on 3 Aug, 2022
Thank you for choosing to stay with Casiola Vacation Homes. We appreciate you giving us a five star rating! We are happy to hear you had a wonderful time with us. We hope to host you again on your next visit to Orlando!
This townhome was in a great location. We checked in at night and it was easy to spot and so close to the gate. It was a walk to the pool but that worked out just fine for us. The pool and hot tub were great after a long day at the park.
When we arrived we were left with a nice gift for staying there. The beds were comfy however the pillows were very hard and all my kids even complained about them.
The things that I wish I would have known before I arrived was that their was no condiments but salt and pepper and some cooking spray so if you want to cook you have to bring your own of everything else.
Also you need to bring your own toilet paper as we had only one roll per the two bathrooms and we had 8 people staying in the rental. We also needed to purchase paper towels. The dishwasher had no back wheels.
The internet code was not easily seen so I had to text someone to find it. Which they responded that evening that was very helpful.
Each person in the rental had one towel and one washcloth. There were also swim towels thankfully.
The clothes dryer had to be turned on two times because it would not dry our clothes in the first hour.
The master bathroom takes about 5 minutes for the water to heat up and it has low water pressure.
The hardest issue for me is this wasn't the cleanest home. Behind the beds were lots of dust bunnies and the floor was black when wiped with a paper towel. It is a nicely decorated home.
Stayed 3 nights in May 2023
Response from VrboOwner on 20 May, 2023
Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the great location of the townhome and the amenities such as the pool and hot tub. We apologize for the inconveniences you experienced during your stay. We appreciate your feedback regarding the pillows, lack of condiments and toiletries, dishwasher wheels, internet code visibility, towel quantity, dryer performance, water heating, and cleanliness. We will address these issues with the appropriate teams to ensure improvements are made. Your comments are valuable to us, and we will strive to provide a better experience for our future guests. We hope you had an overall enjoyable stay and would consider staying with us again in the future.
Great property location, both within the resort and also Orlando as a whole. Resort wise it’s far enough away from the pool etc so you don’t hear any noise or anything, but still only a 5 min walk. Same for shops and a bar just 5 mins away. Also right next to the exit gate made getting Ubers and lyfts very easy and the resort is perfectly placed between all the theme parks and social areas. Maximum 20mins away from the furthest park and closest is only 5-8 mins away.
Stayed 15 nights in Oct 2022
Response from VrboOwner on 24 Mar, 2024
We are glad that you enjoyed your stay with us. We hope to welcome you again soon.
We love staying at vista cay. This condo was close to the pool/arcade. Huge bedrooms and lots of space. Could have been a little cleaner… my kids had black feet within ab hour. The couch is not the same as the photos. It’s much much smaller. For a condo that could easily sleep 8+ people… the couch barely fit 3. Luckily we didn’t spend a lot of time sitting around. Overall we liked it and would probably stay again!
Stayed 2 nights in Jul 2022
Response from VrboOwner on 24 Mar, 2024
We are glad that you enjoyed your stay with us. We hope to welcome you again soon.
From a partner site
4/10 Poor
Katherine G.
9 Aug, 2021
Condo was nice, service was not.
Rating Details:
The property manager was very unhelpful.
The vacation rental was clean.
I was more than happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Best thing about this place was the location. Condo had some issues, minor stuff. My issue was the management company not doing what they should to fix it. Responded quickly at first to cleaning issues and said they would send someone out but they never showed. When I reached back out to inquire I got another apology and “ I will investigate this and let you know”. Then nothing. My next 2 emails were never answered and the number Casiola provides is a joke. Not sure about the cleaners they use as there was used food left in our condo which made me question how thoroughly they cleaned. Someone replaced the couches as well, went from a large sectional to a small couch that barely fit 2 people comfortably. And the old couches were left in the hallway outside the door for the duration of our stay. Not the kind of service I would expect for the money I paid for this condo. Again, location great and condo itself wasn’t terrible. I will avoid booking with Casiola managed properties in the future. Disappointing.
Response from VrboOwner on 11 May, 2022
Thank you for choosing to stay with Casiola Vacation Homes and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the executive management team to ensure the necessary guidelines are in place to prevent such experiences from occurring in the future.
Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.
When we arrived we immediately noticed the couch in the living room was in horrible condition. We bought towels to cover it up. Huge stains on the carpets, and the front of a cabinet was missing in the kitchen. I was shocked by the condition property. I took pictures and informed them of the issues. All they said was sorry for the inconvenience and did nothing to correct it. This condo is in no shape to be rented
I would not recommend staying in building 5048, room 202.
Stayed 7 nights in Jun 2021
Response from VrboOwner on 19 Sept, 2021
Thank you for choosing to stay with Casiola Vacation Homes and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the executive management team to ensure the necessary guidelines are in place to prevent such experiences from occurring in the future.
Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times.
About the host
Hosted by Casiola vacation homes
Languages:
English, Spanish, Portuguese, Dutch
Premier Host
They consistently provide great experiences for their guests