Villa Sunnyside near St. Julian's

Dar Guest thanks for your review. we look forward to welcome you again thanks Team management

Dear Guest, I understand that you have encountered some inconsistencies during your stay, i apologise, but it was not all as you described. The electricity tripping was caused by the washing machine which was sorted instantly. the dishwasher had been for long ordered and we were awating a new one over. the oven was working well as the technical team tried it after your stay. Toilet Rolls were enough and provided on arrival and basic cleaning products were also handy under kitchen sink. the shower was not dirty as you described but you grabbed our attention, water coming out for the pipe and we rectified immediatly in changing it. We were available at all times during your stay as we have reception on site. I can assure future guests that Dishwasher is now fully new and changed including a new washing machine to top it up. all other items still provided on arrival. thanks Management Team

Dear Sandra, Thank you for reaching out to us regarding your recent stay at our villa. We would like to respond to your concerns to the best of our abilities. Firstly, we strive to provide accurate and detailed information about our properties. The photos displayed on our website are professionally taken and are intended to faithfully represent the villa's features. Regarding the issue with the glass windows, we understand your surprise. However, they were clearly visible in the photos provided on our website. We make an effort to showcase important features of each property, including architectural details like glass windows. We apologize if this did not meet your expectations, but we made an effort to make them evident. Regarding the multiple floors in the villa, we understand that this may come as a surprise if it was not explicitly mentioned in the description. However, we have included photos that show the different levels of the villa, and we expect our guests to carefully review them before making a reservation. We strive to provide accurate details and images that faithfully represent the layout of the property. We understand your disappointment regarding certain aspects of the villa, such as the absence of certain child-friendly amenities and the condition of some furniture. Your feedback is valuable to us, and we take it seriously. We will carefully review these points and take necessary measures to improve our service. We apologize that your experience did not meet your expectations, and we appreciate you taking the time to bring your concerns to our attention. We hope you will give us another opportunity to provide you with a pleasant stay in the future. If you have any further questions or additional requests, please do not hesitate to contact us. We are here to assist you. Best regards, Bayside Team

This review is totally misleading. Despite the client have said all this, it is totally untrue. The Guest with other 3 people had arrived late in the afternoon and as we usually do, we take a tour around the house together with the guests. They all were very excited and happy to start off their week. however later that night the guest contacted us in complaining about some minor issues. Strange enough that all of these issues have happened in one night! Immediately I have offered the next day for a check at the villa and also a free cleaning (though this was not the matter) as a complimentary. However we had no response. On the night it had rained heavily and as it usually does here in Malta, with the very first rain, the stone gets very damp and creates that smelly mould stuff in the air. the guests complained of being sick of mould and made a fuss about it which in my opinion definately was not the case. This issue of mould was a past that we tackled immediately (last year). We opened up additional windows in the lower basement floor concerned, to circulate the air. The result was superb and we had positive response. Well, I believe these people, looked on previous reviews of last year and confronted us with these accusations in order to get the full refund on it. I explained to them in detailed and offered them our help. In addition to this, guests had also the service of 24hr doctor on call. These people had made no call at all to anyone when they felt sick! In addition to this they ignored our offers and on their decision they left the house early the next morning. In my opinion these minor issues have definitely not spoilt their holiday stay if accepted our help. We try to be helpful in every other way to give our guests an enjoyable experience. Despite this review, I still thank Mr Drew for choosing our villa. Jane

Salve matteo Grazie per aver stato con noi e vi siete tutti stati tutti bene! jane

Dear guest thanks for your time to stay at my property. i look forward to welcome you again thanks Jane

Dear Yohann, Thanks a lot for your feedback, and hope to see you again if you visit Malta :)

Dear Reginald I thank you very much for your comments. We are happy that you enjoyed your stay . It is our aim to keep guests happy and to continue enjoying their stay. Thks Jane

dear ricardo thanks for your time to submit the review. we look forward to welcome you again at Sunnyside Thanks jane

Dear lea We are more than happy that you all enjoyed your stay here. We look forward to welcome you again at villa sunnyside Thanks again a Jane

Dear guest, Thank you for booking our villa and for your lovely comments. We are glad you enjoyed your stay with us and are happy to have been part of your special occasion. We wish you all the best and hope to see you again next time! Kind regards, Leo

Dear Guest thanks for your time to submit the review. we are glad that you enjoyed your stay. we look forward to welcome you again at villa sunnyside Thanks Jane

Dear guest Thank you so much for your kind comments. You were all very nice people.!! We look forward to welcome you again !! Jane

Dear Guest/s thank you for your review. I apologise for any issue that you might had. I am happy that you enjoyed your stay and look forward to welcome you again at Villa Sunnyside Jane

Dear guest Thank you for your time to submit your feedback., we open to any suggestions and whenever possible we try our utmost to improve our revive on guests feedback so that other guest can book with confidence. Maintenance is an ongoing process at our villas. The bbq changed to charcoal and has been just moved next to the pool area to compliment the setting and make entertainment more enjoyable. We look forward to welcome you again Thks Jane

Thank you for your review, your opinion is very important to us so that we can keep improving our service. For us it was a pleasure to welcome you all and we are happy you enjoyed your stay at Sunnyside. Just a quick note that in the lower bedroom there is indeed a window. and door. Might be a misunderstanding from the guest. thanks jane