Ocean View & Ramp too! 2nd-Row Surfside Beach Home

Thank you so much for the review! You never can tell when rain is going to rain come to the party, we're just glad that you guys had a good time! Come back and see us!

Thank you for your kind words! We are glad you enjoyed your stay and hope to see you again soon!

Hi Linda, we’re sorry to hear that your stay didn’t fully meet your expectations. Upon inspection after your departure, we noticed that both the washing machine and dishwasher had stopped mid-cycle. If both appliances were running simultaneously while the shower was in use, it’s likely that the hot water supply was depleted, which may have contributed to the inconvenience. Additionally, we want to acknowledge that water quality on the island has been an ongoing challenge, as it has always been a concern for both guests and residents. To help improve this, we’re planning to install a larger water heater along with an inline filter. While the water will still not be suitable for drinking, the filtration may help improve the appearance and overall experience. In light of this, we provide bottled water for our guests and make it clear in our communications that additional water should be brought during your stay, ensuring a more comfortable experience.

Hi Shane, we want every guest to arrive at a home that’s 100% ready, so we take cleanliness and guest feedback seriously. After sharing your concerns with the homeowner, they’d like to offer the following: - The lockbox issue was caused by low batteries, and while there was initial confusion locating the property, I’m glad we resolved this quickly. - Since your stay, we've made the decision to partner with a new cleaning team to ensure beds are always made and no details are missed going forward. I’ll also check the TV in the bedroom to address any issues. - The home uses the island’s well system, which can carry a metallic smell and isn’t intended for drinking. Bottled water is typically provided, and I’ll ensure this continues. - I’m planning a personal visit after the holidays to confirm everything meets our standards to ensure future guests do not share the same experience. Thanks for bringing this to our attention so we can improve for future guests!

Hi Lisa, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take feedback like yours seriously! We followed up with the homeowner after reading your review, and they wanted to share the following: - The kitchen was recently updated and includes a full dishware set, including several bowls—but we’ll double-check with our cleaner to make sure they’re all accounted for. - The home is fully stocked with linens, pillows, and blankets. The cleaner will confirm that these are clearly placed and that extras are accessible in the closet for future guests. - We're looking into weatherproofing options around the entry to help improve usability and comfort during rainy conditions. - We're also aware of the window concern and will be repairing the faulty latch so it can close properly and quietly during storms. Thanks again, and we hope that you keep us in mind for your future travels!