We stayed at this property with our kids for a long weekend while we hiked at the New River Gorge and surrounding parks.The good: Excellent location, close to NRG, Beckley and state parks. Generally well-equipped, stocked with basics and toiletries. Beds comfortable.The bad: the house needs some updating. Some of the closet doors came off the hinges when you tried to open the door, curtain rods fell down when you opened the curtains, dryer doesn’t have a handle to open it.Those issues would’ve been fine understanding it’s an older home, but there were numerous ants around the kitchen sink and counter tops that we discovered on the first morning of our stay. We immediately notified the host as well as reached out to Evolve. We never heard back directly from the host despite texting, calling and leaving voicemails. We had to message/call Evolve twice and go through multiple agents before we found someone to reach out to the host - even then there was no resolution for the ants except for a 100 discount that was offered the next day. We eventually found a bottle of Raid to use under the cabinet, but this was clearly not ideal in cooking/eating areas. We’re glad that it was just ants and not a bigger safety issue during our stay, given how suboptimal communication was. We are seasoned travelers and have stayed at many short term rentals but would have difficulty recommending this place to others to stay until these issues are addressed.