4/10 Poor
Nicole D., Sausalito, CA
22 April 2023
Liked: Check-in, location
Disliked: Cleanliness, listing accuracy
Disappointing unfortunately
While this is a beautiful home with a fantastic layout for a family vacation, unfortunately it has many issues that the owners and property managers need to address before continuing to rent out. The most egregious is they have indoor tile around the pool which is extremely slippery and therefore incredibly dangerous. There is a sign on the slider which warns the floor is slippery when wet but it is in fact SO SLIPPERY that we could not enjoy the pool. I have two children slip and hit their heads/face. This was with us all being extremely careful, like to the point of almost crawling. I tried to put mat and towels all over but it was so bad you couldn’t avoid the problem. You’re basically ice skating on it, it is not outdoor patio flooring. None of the other friends staying in the area had this issue. The flooring must be replaced.
Additional issues: no batteries in 75% of the like fifteen TV remotes and zero instructions on how to use any of them (or house instructions whatsoever). They did send someone with batteries but no instructions on how to use the sound system or TVs (of course eventually we got the Tv working).
Air conditioning went out first full day in all but casita and primary bedroom with 95 degree weather. They did send someone out who was able to fix part of it but my kids couldn’t sleep in the bedrooms two out of three nights and had to sleep all in the primary room.
The Cabo style door featured open in the photos does not in fact work/open. There was no way to turn on the ceiling fan in the primary room.
There was also an issue with cleanliness. My husband and a friend had to clean the patio themselves because it was so dirty that when it got wet there was mud everywhere. I also kept pulling extremely dirty dishes out of the cupboard.
This house has such potential but it’s as if it’s been forgotten about and the owners are really dialing it in. This is not reflected in the price which is unfair. Our other friends who rented on the street had homes which had been updated and everything functioned properly. We ended up just using their pools. The stay was disappointing.
Nicole D.
Stayed 3 nights in Apr 2023
