Encanto West End 1 Bd 1st Fl - Pasos a la playa - Con estacionamiento privado

Hi Guys I appreciate you taking the time to write a review. We spend a lot of time and effort during the off season to maintain the units so off season vacationers have a great time. This unit is a block away from the beach and I'm glad you were able to launch your kayaks and get to enjoy the bay. Look forward to your future visits. Best Liz

While I appreciate the review I do have additional information. The condo is 400 sq ft and one of the largest 1 bedroom units in the West End. The living room is huge and has a 6 person dining table. The bedroom is large with a queen bed and a large walk in closet with your own quiet line washer dryer. The fridge is not a mini fridge. It is the size of a dishwasher that fits under the counter and is three times the size of a mini fridge. You can put four days of meals in the fridge which is what you need for a weeks vacation. Lastly I rent to two people not 3 or 4, although there is a sleep sofa if the 2 people want to sleep separately. This is a great unit one block away from the neighborhood beach at Captain Jack's Wharf.

My sincere apologies to the vacationer. I have a realtor manage the property and they are the most responsive agency in the town. They work so hard to be responsive. They are professional, organized and honorable. As the owner, I am totally invested in the vacationer having a great vacation. I go thru great lengths to make sure their stay is a pleasant one. If you look at my off season rates for both properties I list with Homeaway 106583 & 106580 you will see that my rates are ridiculously low. In the off season I try to attract folks that don't want to spend much on accommodations yet they want to enjoy the amenities that high end places offer. We didn't have much money growing up and our vacation was always in the off season. So it gives me pleasure when people love my places. In this instance had the vacationers reached out to the realtor or myself (I leave contact information in the units) at the first occurrence their vacation would have been a totally different experience. I feel terrible that this happened. There are 3 units in the association. We are a small group of owners and we have instant communication. The other owners would have responded and addressed it immediately. Finding out after my vacationers left made it impossible for me to take care of the issue. The vacationers notified the realtor after they left and the realtor immediately sent me their message. So we all communicated quickly to make everyone aware but there was no opportunity to address as both units now have new occupants. I woke up this morning to this review and felt I had to respond. I hope my response provides a sincere explanation. I have been renting my units since 1988 and this has never happened.

Point 1. The pictures show a huge house....it is impossible to believe the house is a 1 bedroom condo. The advertisement says the unit is a 1 bedroom condo. The private entrance is clearly marked in one of the photos. In addition, I show pictures of the front entrance with 2 front doors, clearly showing more than one unit. The photos & advertisement clearly state this is a condo not a one bedroom home. The rental rate is for a 1 bedroom condo not a 1 bedroom home. The rate is also below market rent. Point 2. The bathroom is not in the bedroom. The bathroom is off of the bedroom in another room. This unit is for 2 people, not four. I checked with the neighbors and I now understand that 4 people stayed in the unit when I believed I rented to 2 people. So the other 2 people stayed on the couch in the living room and yes, it probably was crowded and felt uncomfortable, but the unit is 400 square feet and only accommodates 2 people, not four. So I can imagine if the 2 people staying on the couch had to use the bathroom, they were definitely intruding on the people in the bedroom to get to the bathroom, but how does that call for an unfair review. Countless bedrooms have bathrooms. This is a condo not a restaurant. Point 3. Of course they ran out of toilet paper. I stock enough for 2 people and guests, not four people and the guests of four people. If they had told me there was going to be four people staying I would have stocked enough paper goods for four people. But first I would have tried to get them to rent my other unit which accommodates 4-6 people very nicely. I have been renting this unit for 23 years. I have a significant amount of retention. I am booked thru September. Everyone knows they are getting a condo. No one ever thought they were getting a one bedroom home. I have a cleaning company in town, and the renters could have called me to ask for additional paper goods but they did not call to give me the opportunity to respond. Instead they prefer to write an unfair ad. That's ok, first one in 23 years. Please, if you took the time to read this response, please return to my pictures and see if you really think this is a one bedroom home. I am truly sorry the people were unhappy. I try so hard to make people comfortable.