Campitelli 9 - Loft in Ancient Rome

Dear Kendrick, I cannot accept your claim that the apartment was dirty and covered in caked-on dust. Upon your arrival, the place was clean and sanitized, as always. If you walk inside wearing shoes covered in dust from your hikes and then complain the next day about dust on the floor, try taking your shoes off when you enter—you’ll see how the floor stays clean. Regarding the shower and the windows, these are clearly indicated in the listing—both in the photos and the description. So, if that made you uncomfortable, you should have stayed elsewhere.

Dear Henri, I am sorry to read your review in which you say that the apartment is not as advertised. The photos correspond exactly to the apartment. I should have expected it anyway given what happened. Unfortunately, you caused serious damage by breaking a valuable marble table and I understand that having had to make a refund, you are upset. But this does not justify your comments that do not correspond to reality. The opinion of previous guests can certainly help a correct evaluation. I am sorry but whoever breaks, pays and a correct and balanced opinion would certainly have been appreciated.

During your stay, you never experienced any problems, and in fact, you communicated with my collaborator that everything was fine. When we entered the apartment upon your checkout, we found the air conditioning settings changed. Instead of air conditioning, it was on fan mode. I don't understand why you changed the settings! All you had to do was ask, and we would have told you how to reset the air conditioning. Receiving a negative review for your inability to push a button seems paradoxical to me.