ATRHOME- Penthouse Triton

Thank you for taking the time to share your feedback and for highlighting the apartment’s cleanliness, central location, and proximity to Rome’s main attractions. We are sorry for the inconveniences you experienced during your stay. Regarding the air conditioning, the condensate leak was reported to a specialized technician as soon as we became aware of it, and we have been working to resolve the issue. We also appreciate your comments regarding the bathroom drain, as guest feedback helps us identify areas where we can further improve. We value all feedback and continuously work to maintain and enhance the quality of the experience we provide to our guests. Thank you again for your stay, and we wish you all the best in your future travels.

Kyleigh, we’re truly sorry to hear that your experience did not meet your expectations. First of all, we sincerely apologize for the food and waste left in the apartment upon your arrival. This does not reflect our usual standards, and we fully understand how unpleasant that must have been. Please be assured that this has been addressed with our cleaning team to prevent similar situations in the future. Regarding the bathroom, we appreciate your understanding. The issue was unexpected, but we are glad to inform you that it was resolved promptly. As for the hot water, we are very sorry for the inconvenience caused. When we checked the apartment the following day, we found that the boiler switch had been turned off. Had we been informed during your stay, we would have been able to assist you immediately and resolve the issue quickly. We regret that we were not able to provide you with the level of comfort and service we strive for, and we truly wish your experience had been a more positive one. Your feedback is very important to us and helps us improve. Kind regards, Giulia and Daniele