TARIFAS ESPECIALES DE SNOWBIRD - ¡Ubicación! A pie de la playa y restaurantes

thank you for your feedback. Please let me know specifically what needed to be addressed. It is difficult with a management company to have communication of the needs of our property. Your feedback is invaluable so that we can address things directly. Our guests and their satisfaction are the priority. Management companies don’t always let us know what is happening, which is not acceptable but it’s the reality. Unfortunately guests allow their pets to chew on furniture and scratch things and furniture gets damaged and never reported to us. We work to keep everything stocked in the kitchen, but surprisingly glasses go missing silverware disappears and we are never notified. Your feedback is invaluable and we appreciate it. A candid message would be most appreciated to let us know what is happening because we don’t always get that feedback. Don’t hold it against us inform us so we can get it taken care of

Thank you so much, Cindy! I am so happy you enjoyed your stay in our home! Best, Rebecca

Thank you for your comments. We take the feedback of our guest seriously. The swing cushion replacements were delivered just after you departed along with additional silverware. We are challenged by kitchen items going missing. Apologies that this order did not arrive before you departed. I will look into the furniture stains. We were there just a month ago and there were no stains. Again, thank you for reporting so we can address it. We are glad you enjoyed your stay. Please come back soon!

I'm not sure what Barbara means by torn down swing. The two swings the are under our home are in perfect condition and are a lovely place to sit and enjoy the Gulf breeze. That Gulf breeze will sometimes blow cushions/pillows off of the swings which may have happened prior to Barbara's arrival. Barbara's husband told me he was sitting on them when he called me to let me know that our home had an odor of cigarette smoke. Our home is a non-smoking home. So, immediately upon receiving this call, I took action with air scrubbers and deodorizers. I offered to pay for Barbara's dinner while the entire house was deep cleaned. Barbara was still not happy; so I had the carpets and furniture steam cleaned for them. They complained that they were inconvenienced. I even had a member of the cleaning crew return to offer to do anything that Barbara felt needed to be done to make her happy. She sent them away. It is never my desire as a host to ever inconvenience anyone. We work extremely hard to make sure every guest has a wonderful stay and I am grateful for the consistent 4-5 star reviews . Yes, sometimes things happen that are not in my control. Unfortunately Barbara did not appreciate that I did not hesitate in my response to address her concerns. I even debriefed every person who entered the house to address the odor reported. They all commented that there was no odor or it was faint at best. I have come to understand that there was no pleasing this guest and although I don't have anything against Barbara, I do not recommend accepting a reservation request from her.