Casa de huéspedes tranquila y privada con magníficas vistas al valle

Dear Laurie, I'm sorry your stay was less than a 5 star experience. We have ordered a screen for the bedroom window and the dry rot (not mold) on the shower window sill is being addressed. Had we been aware of the lack of tissues/paper towels we would have delivered some immediately. The mattress is a medium firmness memory foam, I'm sorry it wasn't too your liking.

We love our guest house and sharing it with guests. This is clear from our history of hosting hundreds of guests with overwhelmingly positive reviews since we opened its doors in 2007. Unfortunately, as the reviewer pointed out, we had let a few things slip in terms of monitoring the cleaning crew and some of the décor. Since the above review was posted, we have replaced the outdoor furniture (new Adirondack chairs w/ covers and table), welcome mat, comforters and pillow shams. We have re-stocked the kitchenette. We have also taken the sofa upholstery to the dry-cleaners and have scheduled a carpet cleaning for the area rug (both of which will be done on a regular basis going forward). I will be posting photos reflecting these changes within a week. While you can see parts of the main house through multiple oak trees, the orientation of the guest house is predominantly towards the mountains of Carmel Valley. We look forward to accommodating you and getting back on track with our positive review record. Sincerely, The Hawleys

Thank you for your feedback. We are constantly trying to improve the guest house experience. Please know we are in the process of addressing the aforementioned issues. We are going to replace the CD stereo system with a docking station/wireless speaker system, hopefully something with a video output to the TV. We will also add a lamp for the living/dining room and increase the selection of utensils and pots/pans in the kitchenette. I hope we may accommodate you in the future!

I apologize for not having responded regarding the rodent issue. My wife and I welcomed premature identical twins to our family this year and I haven't been on top of my inbox as much as usual. The rodents haven't been an issue for our guests in the interim so hopefully they have left. That said, I take guest comfort and communications very seriously - I apologize for not exceeding your expectations in this regard.

Thanks for your feedback Christopher! I apologize that coffee and paper towels weren't provided, that definitely shouldn't have been the case. I'll see if I can get the bathroom heater to quiet down.. We will swap out the worn linens and consider upgrading the TV.