Hidden Beach 219 - Unidad del segundo piso; Cerca de la playa

Thank Annis, for this amazing review. We are glad you were happy with the location and the quick access to the beach. We can't wait to help you with your next booking. - Benchmark Management.

Hi Caleb, thanks for staying with us and providing us with this feedback. We truly appreciate this review as we do our best to maintain our properties and to provide our guests with a lovely beach vacation experience. Thank you for your positive cleaning remarks! We are so delighted to hear that this property met your expectations. We truly hope we can welcome you again soon for another lovely experience. Regards, Benchmark Management

Thank you for taking the time to share your experience! We are so glad to hear that the unit was a great fit for your family and that you enjoyed the cozy space, well-stocked kitchen, and the convenient location right across from the beach. We also appreciate your thoughtful suggestions about the floors and bathroom towel hooks as those are great notes, and we will be sure to pass them along to our team for improvement. It was a pleasure hosting you, and we would love to welcome you back for another beach getaway in the future! Best regards, Benchmark Management

Lester, We take great pride in knowing we provided you with a 5-star get away at Hidden Beach Villas! We hope to welcome you for many more. Sincerely, Benchmark Management

Hello Suk, Thank you for noticing the festive touch! We love adding those special holiday touches to make your stay memorable. We're thrilled you appreciated the communication too. Hope to welcome you back for more wonderful experiences! Regards, Benchmark Management.

Thank you for staying with us, Melissa! We appreciate you taking the time to let us know that you enjoyed your stay! Hidden Beach 219 is indeed the ideal location for a great couple's getaway! We are elated that you had a great time, and we look forward to hosting you and your significant other again soon! Regards, Benchmark Management!

Maya, Thank you for reviewing your recent stay with us at Benchmark Management! We are glad to hear this property provided you with the 5-star experience we strive to offer all our guest! We hope you choose to book all your future trips to the beach with us at Benchmark Management, we would love to have you. Sincerely, Benchmark Management.

Thank you so much for your feedback! We are happy to hear that you enjoyed your vacation! We do hate to hear that you were not satisfied with the cleanliness of the property. We pride ourselves in providing all of our guest with a 5-star vacation experience. We always like to hear about any cleanliness issues you may have within 24 hours of checking in, so that we can immediately take care of it and make things right for you! We do hope to have you back in the future to have more fun in the sun! Kind regards, Benchmark Management

We are so pleased that you spent your Spring Break with us at Hidden Beach Villas again. We look forward to your return! Benchmark Management

Thank you so much for your feedback! We are so happy to hear that you enjoyed your stay at Hidden Beach 219! We apologize for the inconvenience of the hot water. We hope to host you again soon! Warm regards, Benchmark Management

Hello Caroline, Thank you for choosing Hidden Beach Villas 219 for your stay! We appreciate your feedback regarding the shower temperature issue and kitchen supplies. Our maintenance team has been notified to address the shower concern promptly. We'll also take your suggestions into consideration for improving our guest experience. We're delighted to hear that you enjoyed your overall stay and hope to welcome you back soon! Regards, Benchmark Management.

Hi there, Thanks for staying with us at Hidden Beach 219. We do not show that you reported anything out of the ordinary during your stay via text, phone call, nor email. We would have loved to resolve any issues during your stay had we been given the opportunity; remember, we are always here to help! We pride ourselves on providing exceptional customer service when given the chance. As it relates to trashcans, there are trashbags in each unit in the kitchen, however trash is taken to the dumpster on trash days. We will share that feedback about the ice machine with the proper team. We truly appreciate you taking the time to leave a review and hope that you will give us another chance to provide you with a great beach vacation.

Thank you for staying with us, Lisa! We appreciate you taking the time to let us know that you enjoyed your stay at Hidden Beach 219. Our number one priority is ensuring our guests' satisfaction, and your review confirms that we are doing just that! We look forward to hosting you again soon! Kind regards, Benchmark Management!

Naomy, thank you for reviewing your stay! Since we hosted you last summer, we have completely revamped our housekeeping and inspection teams and have seen significant, positive changes in both the cleaning and presentation of our units. Our inspection team is to complete an inventory before the spring break of 2023 to ensure all of our properties are well stocked on general supplies, especially in the kitchens. We hope to have the opportunity to welcome you back for a much better vacation experience. Sincerely, Benchmark Management

We do apologize that the unit was not up to your standard and we will address with the cleaning company to ensure our cleaning standards are met. For the price of these units and the location - it is truly hard to beat! We do ask that all potential guests check our listing information as we do want to be clear about what we offer with reservations at this unit. Should you have any questions at all please feel free to give us a call!

Thank you for your detailed feedback. We are glad to hear you appreciated the great location, easy check-in/out, and overall attractiveness of the condo. We sincerely apologize for the issues you encountered during your stay. Your observations about the stains, shower door, lighting sensor, bedding, lack of closet space, shower storage, towel hooks, and door latch are all important to us. We have shared your comments with our property and maintenance teams so these matters can be addressed promptly. We are also sorry to hear that your attempts to reach us before leaving went unanswered. That is not the experience we want our guests to have, and we will review our communication processes to ensure better responsiveness. Thank you again for bringing these points to our attention. We truly appreciate the opportunity to improve and hope you will consider staying with us again so we can provide a better experience. Regards, Benchmark Management

Thank you for your thoughtful review! We are so glad to hear that you had a great stay and that the home worked well for your group. It truly means a lot that you would choose to stay with us again. We do apologize for the issues you experienced with the hot tub temperature and the slow-draining showers. That is certainly not the experience we aim to provide, and we will be addressing these items with our maintenance team to ensure they are resolved. We do hope we can welcome you again in the future for a much better vacation experience. Warm Regards, Benchmark Management

Melinda, thank you for sharing your feedback about your recent stay at Hidden Beach 219. We are glad to hear that you enjoyed the remodeled unit and found it convenient for your needs. However, We truly apologize for the inconvenience with the TV remote and the motion-censored light. It's unfortunate that you didn't receive a response from the management company. We strive to provide 5-star customer service to all of our guests. If you have any further concerns or if there's anything else you'd like assistance with, please feel free to let us know. Your feedback is valuable, and we are here to help in any way we can. We do hope to host you again for more fun in the sun! Warm regards, Benchmark Management

Sherry, Thank you for reviewing your recent stay with us! We are glad to hear this property provided you with the 5-star experience we strive to offer all our guest! We hope you choose to book all your future trips to the beach with us at Benchmark Management, we would love to have you. Sincerely, Benchmark Management.

Maya, Thank you for reviewing your recent stay with us at Benchmark Management! We are glad to hear this property provided you with the 5-star experience we strive to offer all our guest! We hope you choose to book all your future trips to the beach with us at Benchmark Management, we would love to have you. Sincerely, Benchmark Management.

Melody, we're truly sorry you were disappointed with the accommodations. We rely heavily on guest satisfaction and want you to know that we take your concerns seriously. Hence, we're in the process of discussing updates for a more pleasant stay in the future. We're always happy to meet the needs of your guests. Please give us another chance to provide the service we know we can deliver. Our team is equipped to find you the perfect rental and would love to assist with your next vacation. Sincerely, Benchmark Management

Hi Becky, We're glad you decided to stay with us at Hidden Beach 219 this year. We appreciate your feedback and have shared it with the proper departments. We are always looking to keep our units in the best shape possible! We hope to welcome you and your husband back in the future for an even better beach vacation. Sincerely, Benchmark Management Edited February 2023: Since your stay, we have changed the processes of our inspection and maintenance teams, including more training, to aid our guests properly for issues such as those you mentioned. We hope to welcome you back for a better stay!