Spacious updated condo with a lake view, private balcony, and $300 Free Activities Daily!

Elena, we are glad you enjoyed your stay in Panama City Beach. We hope to welcome you back to Sugar Beach C-8 again soon! iTrip Panama City Beach

Thank you for taking the time to share this, and we're truly sorry the mobility challenges impacted your grandmother's trip so much — that's exactly the kind of thing we want to help guests avoid, and we're sorry we didn't get the chance to do that for you. A quick note on the property change: the original condo booked was sold by the owner, which is unfortunately outside our control. When that happens, we always offer guests the choice between a full refund or a move to another property, and in this case you chose to relocate and selected the replacement property. We also want to clarify that neither the original condo nor the one you moved to was ever listed as handicap accessible, and we received no notification on the reservation that accessibility was a requirement for your group. When our team checked in with you during your stay, you raised no concerns, so we didn't have the opportunity to look at other options or offer support at the time. We wish you'd have let us know—we can often accommodate accessibility needs if we know in advance. We're glad the condo itself was clean and comfortable, and we're sorry the overall experience didn't live up to what you've come to expect from your past PCB trips.

Thank you for the 5-star review of Sugar Beach C-8 (2/2). We hope to welcome you back for another stay soon! iTrip Panama City Beach