Mountain Modern Comfort in the Heart of Keystone!

Thank you Heather. Sorry again about the ski locker--we've made sure that is correct in the listing. As for the fireplace--I wish we had known during your stay, we could have gotten it working for you. I hope you'll come back and let us earn that 5-star stay from you.

We’re very sorry you had this experience. Our on-call team should have handled the situation better, and unfortunately they were unable to assist at the time because we were unaware the building had recently changed its policy and begun locking the doors after a certain hour. Without a backup entry option, we were limited in how we could help. We’ve since updated our procedures and access information to ensure this does not happen again.

Thank you for the detailed feedback. I’m glad the location, parking, and kitchen worked well for your group — and I’m very sorry the unit’s condition and the bunk mattresses impacted your stay. The privacy issue with the blinds and mattresses that were too firm should not have been part of your trip. I wish you’d let us know during your stay so we could have tried to help; we would have arranged alternatives or sent maintenance. I’ve passed your comments along to the homeowner and our maintenance team. We’ll have housekeeping deep-clean the carpet, inspect and repair/replace the blinds, and evaluate the bunk mattresses for replacement. Thanks again for letting us know — we hope to host you in the future and provide a much-improved stay.