IRB Poolside Unit A Star5Vacations

Thank you for your review and yes come back and see us next year!

Lisa - we’re very sorry that you didn’t enjoy your stay enough to want to return. I wish you would have given us the opportunity to make it right for you. As our check-in instructions state, we like to be notified of anything broken upon your arrival. We had some bad weather from the tropical storm and the wind probably caused the porch door to come off track. This would have been an easy fix from our on call handyman, as well as anything else you saw that needed attention. Had you notified us about the shades, we would have replaced them - we actually keep extras in the unit as they break easily. I looked back on our messages and we were able to promptly return your call about a question with the tv, but nothing from your review was mentioned to our team during this time. As far as the yard, again, the storm does cause debris and we have our team go around once the storm has passed, which was the day you checked out. We have a new fridge being delivered this week (was on backorder), but not because that one is old, instead we wanted a counter depth fridge for more room. I’m sorry the pool furniture was out of place. Unfortunately, it is a shared building with 2 other units, so it’s not uncommon for other guests to rearrange it. Sorry you found the chain link fence distasteful - but it is shown in the many listing pictures for this unit. We try to show photos that accurately depict the unit and based on the amazing reviews this unit (and other units in the building get), our guests would agree that the pictures are very accurate as to what you’re getting. We’d love to host you again and hope that you’d reconsider on giving us another try. Star5Vacations