2/10 Horrible
Jaclyn R.
17 de abril de 2024
Aspectos positivos: Limpieza, llegada, ubicación y precisión del anuncio
Aspectos negativos: Comunicación
Host
The condo was beautiful, right on the beach. There was trash left in a bedroom, there were feathers constantly coming out of all the furniture, which my infant kept trying to eat. The ice maker was not usable due to leaking, and one of the faucets was broken on a bathtub, which we brushed off as no big deal, because things happen. We had to contact the host to fix the washing machine during our stay. He was very responsive and had someone there the next day. Soon after arriving home, I received an email that I was being charged a large amount for damages, including trying to pry open a locked door and leaving the property's sand toys in the unit sandy. This is all untrue. The said door was unlocked when we got there and had small things in it like cleaning supplies and paper towels. The sand toys were our children's Easter basket gifts we bought for them. We did leave them in the unit with sand on them, but they didn't belong to the property. This makes me terrified to ever book anything like this online again. I attempted to contact the host, and assured him no one in our party would try to pry open a locked door. He responded back very rudely, but eventually said he would investigate further and get back with me. The next day, the charge went through on our card and never heard anything back from him. We have filed a dispute with vrbo.
Jaclyn R.
Se alojó 7 noches en marzo de 2024
