6 Bedrooms 4 baths Dream Pool Home near Vanderbilt Beach Naples Florida

Thank you Dan for the positive feedback! The house is freshly painted - feel free to reach our for our contractor info :) We try our best to keep our guests satisfied with their vacation at Naples and ask everybody to reach out in case of any issues. Best regards from Naples!

It's extremely unfortunate to receive a negative review after attempting to accommodate all of the group's dislikes. We are in the house rental business for 12 years and this guest feedback does not reflect the true state of things. We had smoke damage from a hired contractor over 2 weeks prior to this group's arrival. Our cleaning crew was working diligently to remove consequences of that visit. I'd like to add that we had at least two groups come in the last two weeks with no complaints about smoke. Ursula had high expectations from the start. She demanded many things that were not included in our listing. We've made an effort to arrange a meeting with our property manager to try to come up with a solution and some accommodations for the group. Ursula denied the request that she try to work with the property manager to find a solution. I don't appreciate that she started threatening us with a negative review in order to demand a sizable refund, either. After the group had stayed in the home for a few days, we immediately sent a cleaning staff back, and we were shocked to learn that there was hardly any odor left behind. As homeowners, we put a lot of effort into maintaining the condition of our home. We have contracts with the pool company and a gardener to help maintain the house's exterior. The pool wasn't dirty, by the way. I had 3 or 4 leaves that may have been carried away by the wind, but Ursula made a great deal out of it. Please note, that VRBO customer service declined Ursula's complaint as it was not valid and she did not have enough evidence. My family and I frequently travel, and we all read reviews before renting an Airbnb. I always value homeowners' efforts to make their homes comfortable for visitors while renting them out. Receiving a negative rating for something that was made up and does not reflect the actual situation is really sad and unfair. Merry Christmas!