Casa rural costera con casa de carruajes conectada

We are pleased the guest found the home beautifully appointed, but several statements in this review require clarification. The signed lease expressly prohibits parties, gatherings, or events without the landlord’s prior written permission. During check-in, the guest disclosed plans to host a gathering and was reminded that the lease did not allow it. Although the owners were traveling outside the country, they were contacted and confirmed in writing that no party or gathering was permitted. The guest did not receive written permission at any time. A lack of further communication cannot reasonably be interpreted as approval, particularly when the lease required express written consent and the guest had already been told that parties were prohibited. Despite this, the guest proceeded to host approximately 17 people at the property. After the stay, the property was inspected by the owner's property management team and damage, including significant scuffing to the floors, was documented. The security deposit was retained in accordance with the lease because of the unauthorized gathering, breach of the rental terms, and resulting damage. We regret that there was difficulty with the door code at arrival and agree that the issue should have been resolved more smoothly. However, that issue is unrelated to the guest’s decision to host a prohibited gathering without the required written permission.