The whole bad experience started with getting the room key. They use one of those key lock boxes. To get into the room, I needed to enter the code. The island doesn't have a good cellular signal. I couldn't get help from them. Ironically, the box popped open after we messed with the keypad a few times. We got the key, but the lock stuck. We spent another 5-10 minutes unlocking the door. This happens every time we try to open or lock the door.
The apt is very hot. They provided fans, but those fans are covered with dust. All the dust got blown all over the room the moment we turned it on. Also, there is a layer of sand on the couches, the table, and on the bed...pretty much everywhere. One of the outlets is missing a cover. One of the outlets is sticking out of the wall. The hooks on the bathroom door are loose and are about to fall off. The master bathroom door cannot be closed. One of the bedroom sheets has a stain. As I mentioned earlier, all the bed sheets have sand on them. There is a stain on the chair too. They have low water pressure. Taking a shower is not enjoyable. The bathtub is old and rusted.
They have wired internet for the TV, and guests use WiFi, but it is unstable. It will disconnect and reconnect every few minutes. I called the front desk, and they sent someone over right away. He couldn't fix it, and he left.
This is the most disappointing place I have ever booked.