Syracuse Getaway Your Home Away from Home

As previously mentioned and even after speaking with you we disclosed that the neighborhood had nothing to do with our property or the accuracy of the listing. Prior to booking we show the street that he house is on. People like you don’t read and then try to make hosts look bad. I wish you well. You will not be getting your money back from us and I’m sure VRBO denied your request as well because we did NOTHING wrong which is why you left this bad review.

Hi Virginia, Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. However, I'd like to address some of the concerns you raised. Our property is located in a vibrant, culturally diverse neighborhood that is indeed undergoing revitalization. While we understand that this may not be to everyone's taste, many of our guests appreciate the unique character and community atmosphere. Regarding your comment about the neighborhood, we assure you that safety is a priority, and many guests have enjoyed their stay without incident. Concerning the cleanliness of the property, we take our cleaning procedures very seriously and ensure that each guest has a clean and comfortable space. We regret that you encountered a mouse and can assure you that this is not a common occurrence. Pest control measures, including the use of exterior bait boxes, are standard in urban environments and part of our proactive approach to maintaining a clean property. We understand that you chose to leave and sought a refund. As you mentioned, our cancellation policy is clearly stated as non-refundable, which ensures fairness and availability for all our guests. While we respect your decision to seek a different accommodation, our policies are in place to maintain a consistent experience for all our guests. We're glad that VRBO was able to assist you, and we hope that your next stay is more in line with your expectations.

Hi Richard, we're so glad to have you! Everything you need is indeed in the house!

Hi Rhonda, thanks for your review! This house is indeed spacious and comfortable for up to 6 guests!