Villa Destiny, gran villa con ambiente moderno, piscina y spa con orientación sur

Hello Anthony, thank you for your feedback. Sorry you had some problems during your stay, but like you mentioned we worked hard on it to get it fixed. The screen panel was fixed within one day during the weekend. The heater was a bigger issue and took 3 days. We compensate you for that problem but understand it is not making the problem go away. We hope we can host you again in the future.

Hi Kamrin, Thank you for your feedback, but let me explain how it really was. The management team came to check in and explain how to use the house, pool / hot tub, air conditioning, sound system, etc. No one was aggressive. An appointment was made with you over the phone, and that was it. You made a booking for 2 people but then arrived with 7. So the booking was not valid and the mistake was yours. Even VRBO wrote to you saying that it was a breach of the rental agreement and that you would have to leave the house if the booking was not adjusted. Yes, electricity is charged separately, but you confirmed this when you made the booking because it is part of our house rules. It's a shame to read that your vacation didn't go as you wanted it to, but if you had booked correctly, we wouldn't have had all these problems afterwards and you would have given us a 5-star rating, as more than 30 guests before you have done.

Hello Jean, thank you for the review. We absolutely understand that noise on the pool deck is very disturbing on vacation. However, since it was on the neighbor's property, our hands are unfortunately tied and we only learned about it on Thursday when the crew started and you arrived on Saturday.