2/10 Horrible
Varun S.
16 de ago de 2024
Aspectos positivos: Ubicación
Aspectos negativos: Limpieza, comunicación y precisión del anuncio
Terrible property with great views
We booked a 18 day stay at the property and had to cut it short after a week. We couldnt take it any more. Very uncomfortable stay for a young family. there is no dishwasher, washer / dryer.
We stayed here during winter and there was insane draft. the whole place was freezing all the time.
The place was really dirty. We moved in while they were cleaning it and it was still filthy. We asked the owner to help clean the dust in all the rooms. She organized the cleaner to come back the next day which helped. While he was cleaning, we asked why the bathroom gets flooded? He said its because the shower screen is broken and the owners knows its an issue. But obviously couldnt be bothered cleaning.
My family was getting sick during our stay and we decided to leave after 7 nights. When we complained about the state of the property, we were told we decided to come stay there on our free will and that the place has a great view we wont get anywhere else. the Owner ended up keeping most of our money. Ended up having to rebook something else last minute just to get out of here.
Interaction with owners also wasn't helpful. When we decided we couldnt live here, she gave us an offer on a refund and said that's the last she will discussing that matter.
We've stayed at several properties through different apps before but never before had an issue with VRBO, until now.
Varun S.
Se alojó 18 noches en julio de 2024
