Bermuda Isles Villas - Queen #11

We find these allegations difficult to believe, particularly the claim of pubic hair and crumbs on the bed sheets. Given the condition in which you left the unit, we have legitimate reason to question whether these items were present upon your arrival. As for the bathroom sink, a slow drain? Had you checked that the stopper was fully open? Regardless, this is something that could have been easily addressed had you simply brought it to our attention. We take cleanliness extremely seriously. We have the same dedicated cleaning professional who has serviced our properties through more than 2,000 reservations, and we have established procedures to ensure every unit is properly inspected before check-in. We also follow up the morning after arrival to make sure everything is satisfactory. At no point did you communicate any of these concerns to us during your stay. Had you done so, we would have responded immediately and made every effort to resolve them. We work extremely hard to maintain our properties and provide a quality experience for our guests. It is disappointing to receive these complaints after the fact, particularly when we were never given an opportunity to address them. A little communication and a reasonable opportunity to correct an issue go a long way. If you're anything like this, don't stay with us we aren't interested.