Dream House | 2BR Near Galleria

Thank you soooo much!

We are very sorry to hear that your experience did not meet your expectations. Cleanliness and guest satisfaction are extremely important to us, and we take all feedback seriously. Upon your arrival, our team offered to send housekeeping immediately to address the issues you raised. Unfortunately, you declined the service because of your schedule and did not allow our staff access while you were away. This limited our ability to resolve your concerns in real time. Our apartments are professionally cleaned and inspected prior to each guest’s arrival, and we have many recent positive reviews that reflect this. We also refresh furniture and décor on a regular basis to maintain comfort and quality for our guests. While we were unable to issue a refund in this case since the concerns could not be verified or remedied during the stay, we did respond promptly and offered solutions at the time. We regret that we could not meet your expectations and wish you the best in your future travels.