Pickleball, Pool, Hot tub, Firepit, Mini-putt, 5 BRs, Sleeps up to 15! Luxury

I couldn't have asked for better guests, thank you so much for bringing your beautiful family through!

We thought everything went great, can you let us know why the 4 stars?

We are thrilled that you got to spend quality time with your family here. Thank you so much for being great folks, we truly had the pleasure to host you in Mesa!

Faye, all of this was never brought to my attention the whole week up to checkout day! The bed I learned the night before checkout, you said your girl felt the bed was "squishy", turns out there's 2 broken legs and the slats were broken to stably hold the mattress at check-out day! My handyman said he imagine only kids jumping on the bed repeatedly to get such results. Now you said an adult slept there, huh. Anyways I pride myself in being responsive so I had to quickly get someone in to fix the issue since someone is checking in the same day. For the record that bed was just purchased 5months ago so cheap would've lasted longer than that at the least. I trust my cleaner time and time again, but if this was not brought to my attention at any point about the oven and surfaces, my policy is that she would have to come back and fix it for you. No idea about that until now, Im bummed. We have 3 sofabeds spread across 2 living rooms which would sleep up to 17 guests. I didnt advertise for 17, I advertise for 15 guests bc yes one sofa bed is not able to open, there's a sign on it. Should not be a surprise there and I'm happy to respond to those types of questions early on as well. Sorry the communication was not swifter, I'm always happy to jump on any of those issues had it been brought up before you checked-out!