Rating Details:
The property manager was very helpful.
The vacation rental was spotless.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We absolutely loved Riverstone Lodge! We stayed with a large group, and the home is stunning, exceptionally clean, beautifully appointed, and unbelievably cozy. Being there in the fall, surrounded by the river and changing leaves, was glorious. We truly felt at home! The kitchen was also wonderfully stocked.That said, given the premium price of this rental, we were surprised by the number of maintenance and communication issues. The hot tub breaker had tripped before our arrival, leaving the water lukewarm the first evening and much of the following day. We couldn't find instructions for the hot tub, pellet stove, or heating system. The upstairs thermostat sensor was disconnected, leaving the downstairs freezing and upstairs sweltering our first night, significantly disrupting sleep.Hot water was another major issue. For a home accommodating 10+ guests, one water heater is inadequate, especially with two beautiful soaking tubs! We had to stagger showers, and filling a bath meant limited hot water for everyone else. Additional water-heating capacity would make a huge difference.Other details included missing window screens, only two rolls of toilet paper upstairs, and no kitchen inventory. We brought appliances, including crockpots, that were already provided! A comprehensive house guide would have been incredibly helpful.The local maintenance technician was exceptionally kind, responsive, and helpful.Despite these challenges, this property is truly special, and we'd love to return. At this price point, we would expect better preparation, communication, and functioning amenities. With a few improvements, Riverstone Lodge could be exceptional from start to finish!