We are disappointed to have to provide such a low review for this house, but we were met with a situation that requires it. We were very excited for this house and the trips to Nags Head, but as soon as we arrived, we walked into a dirty, unsanitary home. The house had not been cleaned prior to our arrival at 5pm. The prior guests trashed the house and left food out, crusty coffee cups, toothpaste all over every sink of the house. The toilets were disgusting. All of the beds had dirty sheets and there wasn’t one clean towel in the house. Our children were antsy and wanted to start vacation right away, but we had a mess to deal with. We contacted the seller immediately, and instead of offering assistance right away we were asked to document the situation with photos and videos. We did this, but then didn’t hear back right away about how to fix this. It was gettingLate and our kids wanted to enjoy the house. We had to buy cleaning supplies and load up our car with all the sheets and towels and drove to a laundromat to wash everything on our own dime and time. My wife scrubbed the whole house, but there was already an ant infestation in the kitchen that remained during our entire stay. It was after 2 hours of cleaning that the project management group sent a cleaner over, but at the point it was useless.The location of this home was great, but the beginning of our trip was so colored, we never truly settled in.