6/10 Normal
Brenda C.
23 de jul de 2025
Aspectos positivos: Limpieza, ubicación y precisión del anuncio
Aspectos negativos: Llegada y comunicación
The condo itself was fine. It was clean and functional, just what we expected, having stayed at this location before (different condos). We enjoyed the ocean front view immensely. However, the pool, restaurant and pool bar were closed. No one disclosed that up front or we would have booked elsewhere. My main dissatisfaction was that the process with Big Fish Rentals was onerous and difficult to get signed in and verified. Numerous "chatty" annoying emails being sent constantly with many requests, rules and regulations plus offers of paid extras like early check in, late check out, flowers, etc. The link to verify my ID and credit card wasn't working so, while driving 10 hours there, had to do numerous online entries and emails plus send a selfie with me holding the credit card and ID. Really? Perhaps they have been burned in the past but we have stayed in Myrtle many times and have never had so much hassle to just finalize our stay and then check out. And the kicker was that for all the detailed requirements and penalty threats coming from Big Fish, they didn't tell us up front about all the amenities being closed and didn't even have our parking pass ready. Had to ask the front desk twice if they could please print one since it was not in the room. We kept asking about the pool passes (before we found out the pool was closed) but finally got the response that we did not even need them!. Unfortunately, if we see Big Fish Rental in the future, we will not book there.
Brenda C.
Se alojó 3 noches en julio de 2025
