6/10 Normal
Emily F.
18 de julio de 2024
Aspectos positivos: Llegada, comunicación, ubicación y precisión del anuncio
Place is good -staff needs customer service skills
Prior to arrival the front desk called and told me that our room door was open. When I told them that we hadn't made it there yet and asked if security could check the room to make sure it was safe, I was told that security isn't allowed in the rooms. The lady was nice enough to go and check and make sure it was safe and nothing was missing. Upon arrival
we had a flat tire and had a mobile service come to change my tire. We were parked near the parking deck and a man was yelling at us from the top floor to move, we ignored him because we would be finished soon and I was in a parking space WITH A FLAT! Well minutes later were approached by a very irate and aggressive security guard who was yelling at us to move. I tried to speak to him but he only yelled over me, became more aggressive, and proceeded to call the police while taking pictures of my car and tag (parked in a parking spot). It was very unnecessary and not a great start to outlr stay. We continued to see him throughout our stay taking pictures of people's balconies because they had towels and swim wear hanging on the balcony. He took his security job way to seriously. It made us very uncomfortable. The cleaning staff was nice, but we did get stuck on the elevator a few times stopping at every floor for the cleaning guy to throw the dirty laundry bags on the elevator with us.
The room was good. The king bed was comfortable, but the others weren't very cozy. The dining chairs need things on the bottom for noise.
Emily F.
Se alojó 5 noches en julio de 2024
