Moon River Escape Near Dining, Shops & Attractions

Please come back anytime, Viridiana!

Thank you for taking the time to share your feedback about your stay at our property, Robbie. We genuinely appreciate your insights, as they help us improve the experience for our guests. I'm glad to hear that you found the house spacious and comfortable, and that the large fenced backyard added to your convenience. I'm genuinely sorry to learn about the issues you faced, particularly with the shower, yard lights, back door, and the master bedroom closet door. Your experience regarding the towels and the lack of timely maintenance is unacceptable, and I sincerely apologize for these oversights. Rest assured, we take your concerns seriously. We will be addressing these issues promptly, ensuring that necessary repairs and improvements are made to enhance the overall quality of the property. Your feedback highlights areas where we need to do better, and we're committed to making the necessary changes. Once again, I apologize for the inconveniences you faced during your stay. We appreciate your patience and hope that, should you choose to stay with us again in the future, you'll experience a significant improvement in your overall stay.

Thank you for taking the time to share your experience, Joshua. We sincerely apologize that your stay fell far below the standards we strive to maintain at Patriot Family Homes. We are very concerned to hear about the cleanliness issues you described, including mold in the bathroom, stains on the walls, and the overall condition of the home. These are serious matters that we do not take lightly. Our cleaning teams are held to strict standards, and we have already launched a thorough investigation and deep cleaning of the property to address these problems immediately. Regarding the broken or missing doors, we acknowledge that repairs were delayed and we regret the inconvenience this caused you and your family. We have since prioritized maintenance on these issues to ensure guest safety and comfort. We are truly sorry that our initial response did not meet your expectations and that our offer to clean the property within 24 hours was not sufficient given the severity of the situation. Your decision to leave for the health and safety of your family was completely understandable. We regret that our refund process did not go smoothly, and we apologize for any miscommunication or frustration during that time. We also take seriously your report of an unknown individual appearing on the property. We have increased security measures and are working with local authorities to prevent such incidents going forward. Your feedback is invaluable in helping us improve. We are committed to making the necessary changes to ensure future guests have a safe, clean, and pleasant stay. Please feel free to contact us directly if you wish to discuss this matter further. Again, we apologize for your negative experience and thank you for bringing these important issues to our attention.

Please come back anytime!