Grand Coquina 2201 Oceanfront & River View 2BD/2BA

This guest did not communicate well with our host and showed up to the property unannounced. There is no front desk at any of our buildings. Building management also require a hosted check-in. Normal check-in hours are 4-8pm EST. Late check-in from 8pm-12am will incur a $100 fee. Guests are responsible for prompt and courteous communication with the host. The check-in time is an appointment with the host and guests that miss their appointment may have a delay until a new host can be scheduled. We do our best to service our units and respond to guests in a timely matter. However, we also appreciate when guests understand we may have to coordinate with vendors or order parts on the rare occasion when an appliance has an issue. All issues raised by this guest were addressed as soon as possible and a new thermostat was even installed the same day the issue was raised.