Verificado
8/10 Bueno
Amber Elizabeth A.
21 de jul de 2025
Aspectos positivos: Limpieza, llegada, ubicación y precisión del anuncio
Aspectos negativos: Comunicación
I really wanted to give this 5 stars, as a vacation rental owner myself, I definitely get it and want to support others, but Vacasa management made it hard and Ive got to be transparent. I'll start off by saying the unit is beautiful, the woman that works at the front desk is extremely nice, and helpful. Those two things within itself deserve 5 stars, but here was the downfall. Any time I had a question even before the rental began I was taken all over the world with Vacasa, there was no direct contact. The one lady that emailed me about the property took days to respond, anytime I had a question, it took forever to get a response. There was no pack n play in the unit nor could they provide one, so I had to rent a crib for the week - that was an additional 100 from a third party. The "included beach chair set up" was also confusing. I called in advance to see if I needed to reserve them - Vacasa told me that they weren't included, I had to send them screen shots of the description so they could first understand that yes it was included, then all they could do was give me the set up companies number. I called them and they said first come first serve, so basically you have to go to the beach 30 min before it opens and stand in a long line to get a good spot. I simply wish someone could've shared the process before we arrived without me having to dig for it. I had to do a lot of work on the front end to get the answers needed to properly plan the stay.
Amber Elizabeth A.
Se alojó 4 noches en julio de 2025
