Mountain View Condo Close to Downtown with Balcony & Shared Pool/Spa/Tennis

Barbara, thank you for your review, we sincerely apologize for the issues you experienced during your time with us. We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests. We hope to have the opportunity to better impress you in the future!

Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the confusion regarding the television setup in our home. We understand how frustrating it must be to expect certain channels and not have access to them during your stay. While the monitor does provide access to streaming services like Netflix, we completely understand that having local network channels is important for your viewing experience. We are sorry to hear that it took two days to clarify this information, and we appreciate your patience throughout the process. We want to ensure you have a pleasant stay, and your feedback is invaluable in helping us improve our services.

Hi Michael. Thank you for taking the time to share your feedback with us. We sincerely apologize for any aspect of the home, or service provided, you found to be lacking. Please know, that guest can find additional information regarding the amenities and features provided at the home on their Trip manager. Access for this is sent in a guest confirmation email. Additionally, we have passed your suggestion for a guidebook along to the appropriate parties to consider moving forward. We hope to have the opportunity to host you again soon.

Thank you, Leon & Rachel, for your feedback! We are happy you enjoyed the location of the home. We are disappointed to learn that you had a negative experience with us. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We hope you'll give us a second chance to better serve you!

Elyse, thank you for your review. We are glad to hear your feedback regarding our property, as we appreciate the opportunity to better serve our guests. We sincerely apologize for any inconvenience. We would have been happy to assist with any questions or concerns if we had been notified during your time with us. We will be sure to follow up with the appropriate parties regarding your experience. We hope to have the opportunity to host you again soon!