Pool - Sleeps 8-Work+Play Escape 4BR

We respectfully disagree with the guest's claim that the listing was inaccurate. Our listing clearly identifies the property amenities and layout. The description accurately states that the home includes a shared saltwater pool, and nowhere do we advertise a private pool. Guests are informed of the sleeping arrangements, number of bathrooms, shared laundry facilities, and other amenities before booking. Additionally: The listing accurately describes the property as a 3-bedroom with a loft accommodation with the exact bed configuration. This is a standalone home in the back of the main house which holds 3 units. The listing specifically states "Shared saltwater pool," so the pool is not misrepresented as private. The photos accurately depict the size and layout of the property. Perceptions that the space is "smaller than expected" are subjective and do not indicate an inaccurate listing. Thermostat settings are adjustable upon request, and we respond to guest requests through the booking platform. We have no record of being unable or unwilling to assist with temperature adjustments. Concerns regarding odor, insects, or landscaping were either not reported during the stay or were addressed according to our standard procedures. Had these concerns been communicated during the reservation, we would have promptly worked to resolve them. While we respect that guests may have personal opinions regarding value or location, those opinions should not be interpreted as evidence that the listing was misleading. We believe our listing accurately represents the property and provides guests with the information needed to make an informed booking decision.

Thank you for your feedback. We're sorry to hear that your stay did not meet your expectations. We would like to clarify a few points for future travelers. Our listing accurately describes the property's layout and amenities. The home sleeps up to eight guests and includes four designated sleeping areas, including an open loft on the second floor with a king bed, which is clearly identified in both the listing description and photos. We do not advertise four enclosed bedrooms. The listing also clearly states that the property features a shared saltwater pool, not a private pool. Regarding the home's size, room dimensions, and overall layout, all photos shown are of the actual property and are intended to accurately represent the space so guests can make an informed decision before booking. Each reservation is supplied with towels, starter toiletries, and essential household items. While these are intended to help guests get started rather than last for an entire stay, we are always happy to provide additional supplies when requested. Likewise, if any towels or other essentials were missing upon arrival, we would have gladly delivered them had we been notified during your stay. We also regret that you experienced an odor. Had this been brought to our attention during your visit, we would have promptly sent our team to inspect and address the concern. We appreciate your comments, as they help us continue improving the guest experience, and we wish you all the best in your future travels.