Charming Studio in Downtown - Stork 23

Thank you for taking the time to share your feedback. We are truly sorry that the elevator was unexpectedly out of service during your stay and understand how frustrating this must have been, particularly while recovering from back surgery. Unfortunately, the elevator is part of the building's common infrastructure and is maintained by the property management. As soon as we became aware of the issue, it was reported immediately. Regrettably, we have no control over the repair timeline. Regarding assistance with your luggage, we are sorry that we were unable to accommodate your request. As we manage more than 300 apartments across Zurich without on-site staff, we are unfortunately not able to provide porter or luggage assistance at short notice. We sincerely regret that these circumstances affected your experience and wish you a smooth and speedy recovery. Kind regards, ZR Zurich Relocation AG