Cabaña de madera en 5 acres privados, comunidad cerrada con acceso al río

No one has ever had this comment about our property. This is a dumb comment with absolutely no context or credibility.

This review was a total surprise to us. I called the renter the day before to make sure when he was arriving and to set myself at his disposal for anything he needed, everything was fine and did not hear from him again. We keep constant communication with our renters and have not had bad reviews in the past, we try and keep the place updated and have it cleaned on a continuous basis. if there was a problem and we would have been informed, we would have done whatever it took in order to correct it. We don't feel this was a fair assessment of our property, since we were not even informed of any issues at the time. In addition, we have been continuously updating our property with some new furniture, bathroom floors were redone and a new roof was installed all in 2017. Towels and linens were also recently replaced.

This is the first time in over 10 years we have had any negative review, this is not usual. The dishwasher apparently got clogged and produced the smell however, the next day we had someone over to clean it up and assess the situation, the dishwasher has since been replaced. We were in constant communication with the guest and worked to get everything taken care of promptly, however, some of these items were not told to me by the guest until I saw this review, therefore we would not know to correct them Lastly, we have Dish Network including all the premium channels such as HBO, Showtime etc. but there are really not many local channels in the area.