EXCELENTE VILLA CON DOS DORMITORIOS vistas impresionantes y piscina privada climatizada

We are so glad you enjoyed your holiday at our villa, and hope to welcome you back some day !

This is the first negative review received from any of our former guests for this property, during the guests stay we were contacted at least two or three times daily with various complaints and issues. We would like to clarify a few misleading points mentioned in this review: 1. The Villa is clearly advertised as a two bedroomed property , when guests queried the locked 3rd door on arrival they were informed that it was the owners private room. 2. The interior has been recently restored and is definitely not tired. 3. Ants: Open empty pizza boxes left lying around undoubtably attract ants. 4. Previous guests have not complained about the size of the double bed, beds in general in Spain tend to be on the small side and this matter is being dealt with. 5. Only two people booked in so remark about 'sleeps 5' irrelevant. 6. Their day 2 complaint about pool not heated ?? Regarding comment "not even having been prepared". Full maintenance was carried out the day before their arrival. We requested guests to cover the pool each evening which was ignored so the temperature dropped considerably at night and debris was deposited into the pool by the high winds that the area was experiencing. 7. We were not notified of the bad smell until one week after arrival.....not day 2. 8. Info regarding villa empty since March was misunderstood because there had been many guests since March but the owners had not been in residence since March. 9. Parcel tape used to hopefully ensure that any bad aromas did not escape. The remark about 'feeling like a CRIME SCENE' petty and melodramatic. 10. 'Proper apology' all issues were addressed, departure time was waived to enable the guests to remain in situ until their late evening flight time requirements. Was this not adequate? During a farewell visit on the morning of their departure , the only topic discussed was a disappointment at not feeling in the best of health due to 'a cold'. We are so very sorry that these guests felt the need to write such a untruthful and negative review especially after all the hours of personal attention spent with them and their everlasting issues ..

Thank you for taking the time to review our villa with such detail. So sorry to hear your holiday was ruined due to “poor maintenance”. We take great pride in our villas and consider our standards are high, as vouched by other recent reviews . As mentioned , the light switch was fixed in your absence on the first day of your holiday . As we did´nt hear from you again we understood everything was ok. In view of your complaints, on your departure day the pool temp was checked and read 28 degrees , the TV satellite system was also working . We have a team of professionals who would have certainly taken care of your issues if we had known about them .